Service Concierge

1 week ago


Richmond, British Columbia, Canada Go Auto Full time

Job Description:

Service Concierge

Reports to:
Fixed Operations

Primary Responsibilities


The Service Concierge is responsible for ensuring all guests receive a world-class experience while checking in their vehicles for service and acquiring a loaner vehicle.


Primary Duties

  • Responsible for team greeting customers in a timely, friendly manner and obtaining vehicle information.
  • Assist with giving out and checking in loaner vehicles and writing contracts.
  • Ensure that loaner vehicle contracts are kept up to date.
  • Collect outstanding fines as well as toll and fuel charges from customers.
  • Keep all loaner vehicle information up to date in BEEM Software System
  • Maintain customer drop off area under breezeway free for customers to park when arriving
  • Pick up and drop off customers as required (Shuttle)
  • Assist with maintaining loaner fleet cleaning and fueling vehicles
  • Parking customers vehicles in appropriate area of parking lot
  • Maintaining clean environment customer breezeway

Requirements:

  • 13 years' experience in a customer service environment
  • Excellent communication skills (verbal and nonverbal), and interpersonal skills
  • Experience working with rental cars
  • High learning agility, strong capability for problemsolving, data analytic & decision making and comfortable with ambiguity
  • Ability to work in a fastpaced environment while exhibiting tact, good judgment, diplomacy, and flexibility
  • Excellent computer skills with a proven ability to learn new software with ease

Benefits

  • Competitive starting salary
  • 100% company paid health and dental benefits including a Health Spending and Lifestyle Spending Account
  • Access to our own Employee Investment Program that guarantees a 10% return every year (max of 25%) based on Go Auto profits
  • 3 weeks of paid vacation which increases to 5 weeks per year with tenure
  • Paid training with the Go Auto University
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