Current jobs related to Specialist, Network Efficiency - Burlington, Ontario - Cogeco Connexion Inc

  • Lead Financial Specialist

    1 month ago

    Burlington, Ontario, Canada Fix Network Full time $70,000 - $80,000

    Position Overview Company: Fix Network As a dynamic organization, we are in search of a Lead Financial Specialist who can adeptly navigate the complexities of our financial landscape and steer our initiatives in an ever-evolving environment. Key Responsibilities Oversee the complete accounting process, which encompasses bookkeeping, financial statement...

  • Field Network Engineer

    2 weeks ago

    Burlington, Ontario, Canada Evertz Full time

    Job SummaryWe are seeking a highly skilled Network Engineer to join our team at Evertz Microsystems. As a Network Engineer, you will be responsible for designing, implementing, and maintaining complex IP networks for broadcast infrastructure.Key ResponsibilitiesNetwork Design and ImplementationDesign and implement IP networks for broadcast infrastructure,...

  • Field Network Engineer

    2 weeks ago

    Burlington, Ontario, Canada Evertz Full time

    Job SummaryWe are seeking a highly skilled Network Engineer to join our team at Evertz Microsystems. As a Network Engineer, you will be responsible for designing, implementing, and maintaining complex IP networks for broadcast infrastructure.Key ResponsibilitiesNetwork Design and ImplementationDesign and implement IP networks for broadcast infrastructure,...

  • Network Infrastructure Specialist

    3 weeks ago

    Burlington, Ontario, Canada Ulteig Full time

    About the RoleUlteig is seeking a highly skilled OT Network & Systems Administrator III to join our Automation, Integration, and System Protection (AISP) Department. As a key member of our team, you will be responsible for designing, programming, testing, and troubleshooting network equipment and servers to support our clients' needs.Key...

  • Network Infrastructure Specialist

    3 weeks ago

    Burlington, Ontario, Canada Ulteig Full time

    About the RoleUlteig is seeking a highly skilled OT Network & Systems Administrator III to join our Automation, Integration, and System Protection (AISP) Department. As a key member of our team, you will be responsible for designing, programming, testing, and troubleshooting network equipment and servers to support our clients' needs.Key...

  • Network Systems Administrator

    4 weeks ago

    Burlington, Ontario, Canada Ulteig Canada Inc. Full time

    Senior Network Administrator PositionWe are seeking a highly skilled Senior Network Administrator to join our team at Ulteig Canada Inc. as a key member of our IT department.Key Responsibilities:Coordinate access and utilize computer networks to ensure seamless connectivity and data transfer.Install and update software to maintain optimal system performance...

  • Field Network Engineer

    2 weeks ago

    Burlington, Ontario, Canada Evertz Full time

    Job SummaryEvertz Microsystems is seeking a highly skilled Field Network Engineer to join our team. As a Field Network Engineer, you will be responsible for configuring, commissioning, and troubleshooting Ethernet/IP networks for the latest advancements in broadcast networks and video processing equipment.Key ResponsibilitiesImplement and deploy IP networks...

  • Field Network Engineer

    2 weeks ago

    Burlington, Ontario, Canada Evertz Full time

    Job SummaryEvertz Microsystems is seeking a highly skilled Field Network Engineer to join our team. As a Field Network Engineer, you will be responsible for configuring, commissioning, and troubleshooting Ethernet/IP networks for the latest advancements in broadcast networks and video processing equipment.Key ResponsibilitiesImplement and deploy IP networks...

  • Global Communications Leader

    3 hours ago

    Burlington, Ontario, Canada Fix Network Full time

    Global VP of Communications Job DescriptionWe are seeking a highly skilled Global VP of Communications to lead and shape our company's communication strategies on a global scale.Key Responsibilities:Oversee the creation of executive speeches, presentations, and other high-level communications.Develop and implement an integrated strategic communications plan...

  • Global Communications Leader

    2 hours ago

    Burlington, Ontario, Canada Fix Network Full time

    Global VP of CommunicationsWe are seeking a highly skilled Global VP of Communications to lead and shape our company's communication strategies on a global scale.Key Responsibilities:Oversee the creation of executive speeches, presentations, and other high-level communications.Develop and implement an integrated strategic communications plan to advance Fix...

  • Network Operations Supervisor

    2 weeks ago

    Burlington, Ontario, Canada Halton District School Board Full time

    Job SummaryThe Halton District School Board is seeking a highly skilled and experienced Network Operations Supervisor to join our team. As a key member of our IT department, you will be responsible for planning, designing, implementing, and maintaining our network infrastructure.Key ResponsibilitiesMonitor and troubleshoot network issues to ensure optimal...

  • Network Operations Supervisor

    2 weeks ago

    Burlington, Ontario, Canada Halton District School Board Full time

    Job SummaryThe Halton District School Board is seeking a highly skilled and experienced Network Operations Supervisor to join our team. As a key member of our IT department, you will be responsible for planning, designing, implementing, and maintaining our network infrastructure.Key ResponsibilitiesMonitor and troubleshoot network issues to ensure optimal...

  • Network Systems Engineer

    5 days ago

    Burlington, Ontario, Canada TekInk Full time

    Job Title: Network Systems EngineerWe are seeking a highly skilled Network Systems Engineer to join our team at TekInk. As a Network Systems Engineer, you will be responsible for designing, implementing, and maintaining our company's computer networks and telecommunications systems.Key Responsibilities:Assess and optimize the capacity and performance of our...

  • Network Systems Engineer

    4 days ago

    Burlington, Ontario, Canada TekInk Full time

    Job Title: Network Systems EngineerWe are seeking a highly skilled Network Systems Engineer to join our team at TekInk. As a Network Systems Engineer, you will be responsible for designing, implementing, and maintaining our company's computer networks and telecommunications systems.Key Responsibilities:Assess and optimize the capacity and performance of our...

  • Network Systems Engineer

    4 days ago

    Burlington, Ontario, Canada TekInk Full time

    Job Title: Network Systems EngineerWe are seeking a highly skilled Network Systems Engineer to join our team at TekInk. As a Network Systems Engineer, you will be responsible for designing, implementing, and maintaining our company's computer networks and telecommunications systems.Key Responsibilities:Assess and optimize the capacity and performance of our...

  • Network Systems Engineer

    6 days ago

    Burlington, Ontario, Canada TekInk Full time

    Job Title: Network Systems EngineerWe are seeking a highly skilled Network Systems Engineer to join our team at TekInk. As a Network Systems Engineer, you will be responsible for designing, implementing, and maintaining our company's computer networks and telecommunications systems.Key Responsibilities:Assess and optimize the capacity and performance of our...

  • Network Systems Engineer

    1 week ago

    Burlington, Ontario, Canada TekInk Full time

    Job Title: Network Systems EngineerWe are seeking a highly skilled Network Systems Engineer to join our team at TekInk. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our network infrastructure.Key Responsibilities:Network Architecture: Research, design, and develop information and communication...

  • Network Systems Engineer

    1 week ago

    Burlington, Ontario, Canada TekInk Full time

    Job Title: Network Systems EngineerWe are seeking a highly skilled Network Systems Engineer to join our team at TekInk. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our network infrastructure.Key Responsibilities:Network Architecture: Research, design, and develop information and communication...

  • Network Systems Engineer

    7 days ago

    Burlington, Ontario, Canada The Ressel Day Nursery School Inc Full time

    Job Title: Network Systems EngineerWe are seeking a highly skilled Network Systems Engineer to join our team at The Ressel Day Nursery School Inc. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our network infrastructure to ensure seamless communication and data exchange.Key Responsibilities:Network...

  • Network Systems Engineer

    7 days ago

    Burlington, Ontario, Canada The Ressel Day Nursery School Inc Full time

    Job Title: Network Systems EngineerWe are seeking a highly skilled Network Systems Engineer to join our team at The Ressel Day Nursery School Inc. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our network infrastructure to ensure seamless communication and data exchange.Key Responsibilities:Network...

Specialist, Network Efficiency

3 months ago

Burlington, Ontario, Canada Cogeco Connexion Inc Full time
Notre culture vous élève - il n'y a pas d'ego sur le chemin. Notre objectif commun? Nous voulons tous gagner pour nos clients. Nous visons à être toujours évolutifs, dynamiques et ambitieux. Nous croyons au pouvoir des connexions authentiques.

Chaque employé fait partie de ce qui nous rend uniques sur le marché:
agiles et dévoués.

Time Type:
Régulier temporaire (Durée déterminée)

Job Description:

KEY RESPONSIBILITIES

  • Provides effective third level technical support and evaluates customers' and technicians' technical problems through the use of troubleshooting tools and further triages/sorts all technical inquiries submitted by these teams.
  • Tracks all contacts and completes coachback information for unnecessary support calls, escalations, ServiceNow tickets, and chats to the appropriate initiating department
Routing and Dispatching daily work orders for the Network Facing Technician team based on priority and level of effort

  • Assist with other departmental requests as required and perform special projects as assigned.
  • Acting as a liaison between departments such as NOC, Advanced Services, Field Operations, Digital Video Services, and ITSD
  • Works closely with all other groups within the Contact Centre and Field Operations to help achieve operational efficiencies.
Communicates in a timely, effective, and professional manner to internal and external customers in both written and verbal forms


Utilizes available tools (Akleza, Pathtrak, ServiceNow, Grafana, Proactive "Flaptastic", etc.) to assist in the identification of real time outage trends and advise Network Operations Centre (NOC) for further analysis.


  • Provide postmortems and reports on issues that impacted the call centre to management.
  • Provides agent feedback for unnecessary or inaccurate ServiceNow tickets.
  • Liaises with supervisors and managers during major service level impacting events to determine best course of actions for Tier 1 and Tier 2 technical
  • Performs other duties/projects as assigned.
  • As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their coworkers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
  • To support Cogeco's ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers' needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer's needs.

ESSENTIAL QUALIFICATIONS

ACADEMIC TRAINING

  • College Diploma in relevant discipline or combination of equivalent education and work experience
  • WORK EXPERIENCE
  • Strong working knowledge of CATV, Digital Cable, Internet and VOIP.
years prior experience in a second level technical support or help desk function in a call centre environment.

SPECIFIC COMPETENCIES
Advanced knowledge of Google Workspace

  • Knowledge of Network Monitoring Tools including Proactive Suite, Upstream and Downstream Analytical Tools, Insight, ServiceNow, Diagnostic Portal, THOR, SWAT, and Compass is an asset.
  • Must be detail oriented with demonstrated analytical trending, troubleshooting and problem solving skills.
  • Demonstrated teamwork skills including the willingness to share information and mentor colleagues is required.
  • Ability to resolve conflict situations in both external and internal customer service situations.
  • As an ambassador of Cogeco, the incumbent demonstrates a professional manner and demeanour.
  • Professional phone etiquette. Strong communication skills (written and verbal).
  • Time management and multitasking skills are an asset.
  • An existing knowledge of Cogeco's CATV, Internet and VOIP product line. As well RF and Cogeco procedures.
  • General understanding of broadband, telecos, cable and Internet industries and networks is preferred.
  • Ability to work well with others in a fast paced, high stress team environment.
  • PHYSICAL DEMANDS AND VISUAL ACUITY
- n/a

  • NOC CODE : 6221
At Cogeco, diversity is an essential asset to our organization's performance.

We are committed to providing equal opportunities to all qualified individuals wishing to join our company, regardless of cultural and individual differences.

We strive to build teams which reflects the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence.


Location:
Burlington, ON

Company:
Cogeco Connexion Inc


Chez Cogeco, nous savons que des origines, des points de vue et des croyances différentes peuvent apporter une valeur inestimable à notre entreprise.

Cette diversité renforce notre capacité à imaginer, à innover