Enterprise Client Success Manager

7 days ago

Moncton, New Brunswick, Canada 360insights Full time

Starting base salary US$75
, ,000 / CAD$ $85,000 - 90,000**Plus Bonus, Equity & Benefits


Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry.

You will be helping us to deliver great solutions for some of the world's most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work in Canada, the USA and the UK.


What you will be doing:


The Enterprise Client Success Manager is responsible for overseeing the operational excellence of rebate and channel incentive programs for 360's most complex clients.

The Enterprise Client Success Manager builds a strong relationship with clients helping them to adopt and realize meaningful business goals and strategies with 360insights platform and services by being their first point of contact at 360insights.


The Enterprise Client Success Manager:

  • Helps drive the success of a portfolio of clients that represent approximately $3M to $5M in annual revenue.
  • Leverages operational and program knowledge to partner with clients to establish clear success criteria and KPIs, measure and report on said KPIs
  • Works towards learning how to prepare, implement and execute Strategic Success Plans to drive adoption, renewal, advocacy and expansion
  • Prepares, leads and delivers EBRs (Executive Business Reviews)
  • Collaborates with crossfunctional teams (ops, support, product) in order to ensure program performance is consistent with or exceeds service levels as well as identify ways to optimize operational efficiency
  • Effectively quarterbacks client communications and escalation management
  • Contributes to the maintenance and enhancement of the solution and operational knowledge base
  • Focuses on net revenue retention and client retention
  • Responsible for timely and successful client renewals
  • Notifies Account Directors of new expansion and growth opportunities
  • Travelling to offices as needed

What you'll bring:

  • A clientfirst mentality and deep understanding of commercial business and client service and previous experience managing enterprise clients
  • Proven communication skills written and verbal
  • Proven ability to build client advocacy
  • Proven analytical and problemsolving skill
  • Proven organizational and followup skills (including prioritization)
  • Strong presentation skills
  • Ability to work independently, with mínimal supervision, and provide leadership
  • Demonstrated ability to mine valuable feedback and provide practical solution options based on that feedback
  • Good working knowledge of Excel and Powerpoint
  • Bilingual (French) is an asset
  • Experience in the fields of Client Success, Client Service or Account Management in a technologyrelated industry (preferably SaaS)
-
Pay transparency
Our salary ranges are determined by role, level, and location.

The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time.

Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.

Why 360?
At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients.

Embracing a people-focused approach entails the following principles:

Experiences that create growth

Growth that creates experiences:


At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences.

Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.

  • Customer Success Manager Americas

    3 weeks ago

    Moncton, New Brunswick, Canada Canonical - Jobs Full time

    The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned...

  • Customer Success Manager Americas

    1 month ago

    Moncton, New Brunswick, Canada Canonical - Jobs Full time

    The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned...

  • Manager, Client Services

    1 week ago

    Moncton, New Brunswick, Canada Sephora Full time

    Job ID: 241519Store Name/Number: NB-Moncton (0570)Address: 477 Paul St., Moncton, NB E1A 4X5, Canada (CA)Full Time/Part Time: Full TimePosition Type: RegularYou'll love working hereAs Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will support in all service-related...

  • Service Manager

    7 days ago

    Moncton, New Brunswick, Canada MOBIA Full time

    MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Digital Transformation Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed strategic business...

  • Change Management Specialist

    4 weeks ago

    Moncton, New Brunswick, Canada Atlantic Lottery Full time

    Work Location: Office or Hybrid option working from one our Atlantic Canadian Offices (Moncton, NB, Halifax, NS, or St. John's, NL)Atlantic Lottery (AL) is seeking two (2) Change Management Specialists. Location is flexible within Atlantic Canada with occasional travel to Moncton, NB.As our Change Management Specialist, you will be responsible for developing...

  • Change Management Specialist

    3 weeks ago

    Moncton, New Brunswick, Canada Atlantic Lottery Full time

    Work Location: Office or Hybrid option working from one our Atlantic Canadian Offices (Moncton, NB, Halifax, NS, or St. John's, NL)Atlantic Lottery (AL) is seeking two (2) Change Management Specialists. Location is flexible within Atlantic Canada with occasional travel to Moncton, NB.As our Change Management Specialist, you will be responsible for developing...

  • Client Executive, SMB

    7 days ago

    Moncton, New Brunswick, Canada Bell Canada Full time

    Req Id: At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team....

  • Client Executive, SMB

    2 weeks ago

    Moncton, New Brunswick, Canada Bell Canada Full time

    Req Id: At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team....

  • Client Advisor Intern

    3 weeks ago

    Moncton, New Brunswick, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionAs an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to...

  • Client Advisor Intern

    2 months ago

    Moncton, New Brunswick, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionAs an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to...

  • Client Advisor Intern

    2 months ago

    Moncton, New Brunswick, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionAs an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to...

  • Manager - Online Learning Development

    3 weeks ago

    Moncton, New Brunswick, Canada Oulton College Full time

    Oulton CollegeEstablished in 1956 and driven by its commitment to student success, Oulton College is a leader in post-secondary education in Atlantic Canada.We are seeking dedicated individuals who are eager to make a lasting impact on students' lives while helping them launch successful careers. If you thrive in a collaborative environment and enjoy working...

  • Manager - Online Learning Development

    2 months ago

    Moncton, New Brunswick, Canada Oulton College Full time

    Oulton CollegeEstablished in 1956 and driven by its commitment to student success, Oulton College is a leader in post-secondary education in Atlantic Canada.We are seeking dedicated individuals who are eager to make a lasting impact on students' lives while helping them launch successful careers. If you thrive in a collaborative environment and enjoy working...

  • Support Client

    1 week ago

    Moncton, New Brunswick, Canada CGI Full time

    Vous aimez offrir un service à la clientèle exceptionnel ??Vous êtes motivé par l'idée d'aider les autres ?Si vous avez le souci du détail, que vous êtes heureux d'offrir une expérience client conviviale par téléphone et par courriel, et que vous faites preuve de patience et de professionnalisme, nous sommes intéressés à vous parler Membres de...

  • Accounting Manager

    1 week ago

    Moncton, New Brunswick, Canada Franchise Management Inc. Full time

    Who are we?The Franchise Management Group of Companies (FMI) is one of the largest franchise owner/operators in North America with over 350 locations. We own numerous franchised restaurants operating under the Pizza Hut, KFC, Taco Bell and Panera Bread brands (among others). With approximately 6,500 employees, FMI is an aggressively growing best-in-class...

  • Client Advisor Intern

    1 week ago

    Moncton, New Brunswick, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionClient Advisor | Conseiller(ère) à la clientèle,As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver...

  • Senior Lineman/Lead Hand

    1 week ago

    Moncton, New Brunswick, Canada Telecon Enterprise Full time

    Working under the supervision of the Foreman, the Lineman will assist in the installation of telecommunication cables and apparatuses to support the Telecon Outside Plant Team.This role requires travel within the Maritime Provinces as required.YOU WILL HAVE THE OPPORTUNITY TO:Fully trained Lineman; proficient in all line vehicles and operation of line...

  • Senior Lineman/Lead Hand

    1 week ago

    Moncton, New Brunswick, Canada Telecon Enterprise Full time

    Working under the supervision of the Foreman, the Lineman will assist in the installation of telecommunication cables and apparatuses to support the Telecon Outside Plant Team. This role requires travel within the Maritime Provinces as required. YOU WILL HAVE THE OPPORTUNITY TO: Fully trained Lineman; proficient in all line vehicles and operation of line...

  • Database Administrator

    1 week ago

    Moncton, New Brunswick, Canada 360insights Full time

    Experiences that create growth. Growth that creates experiences.Here at 360insights you will be a part of a fast-paced global team that is innovating and leading in the channel incentives and insights industry through our SaaS platform. You will be delivering great solutions for some of the world's most recognizable brands all within an inspiring culture...

  • Project Estimator/ Manager

    1 week ago

    Moncton, New Brunswick, Canada Summit Search Group Full time

    Estimator/Project Manager Moncton, New BrunswickOur client in the roofing industry is looking for an Estimator/Project Manager to join their team in Moncton, New Brunswick. The Estimator/Project Manager will identify bidding opportunities, assess technical aspects to prepare estimates, create and submit bid proposals, and follow through on project changes...