Service Manager

7 days ago

Moncton, New Brunswick, Canada MOBIA Full time

MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Digital Transformation Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed strategic business relationships with industry leading technology partners to help our customers achieve positive business outcomes.

As a Service Manager at MOBIA, you will play a crucial role in overseeing both our internal service desk and external-facing managed services service desk. Having input on MOBIA's GTM for Managed Services, leveraging customer feedback and metrics to enhance efficiencies.

Key Responsibilities:

  • Establish and Maintain Processes: Develop and implement efficient processes and standard operating procedures for our service desks, driving operational excellence and addressing technical debt across various IT environments, including data centers and cloud.
  • Technical Proficiency: A deep understanding of IT systems, services, and operations, with the capability to troubleshoot and guide technical teams when necessary, whether it's on-premises or in the cloud.
  • Lead by Example: Set the standard for exemplary customer service, technical excellence, and operational discipline, inspiring and mentoring team members to embrace innovation and forward-thinking solutions, regardless of the infrastructure.
  • Understanding IT Landscape: Stay current with industry trends, emerging technologies, and the evolving demands of the IT landscape to adapt and improve our services accordingly, accommodating both traditional and modern infrastructure.
  • Measure Success: Develop and implement key performance indicators (KPIs) and metrics to measure the effectiveness and success of the service organization, with a focus on continuous improvement and alignment with CTO team goals, considering diverse client environments.

What You Will Bring:

  • Leadership: Strong leadership skills with the ability to inspire, motivate, and lead by example, fostering a culture of excellence and innovation within the service organization.
  • Process Excellence: Proven experience in establishing and optimizing processes within a service organization, with a focus on efficiency, consistency, and quality, adaptable to various IT environments.
  • Adaptability: The capacity to quickly learn and adapt to new technologies, methodologies, and industry trends, driving the evolution of service delivery in both on-premises and cloud settings.
  • Customer Focus: A commitment to exceptional customer service, with the ability to identify and address client concerns promptly, ensuring high levels of client satisfaction, regardless of their IT environment.

Nice to Haves:

  • Certifications: ITIL Certification is a plus, demonstrating knowledge of IT service management best practices.
  • Technical Diversity: Familiarity with a variety of IT environments, including traditional data centers, hybrid setups, cloud platforms (GCP, AWS, Azure), Infrastructure as Code (Terraform), CI/CD (GitLab, GitHub Actions), and monitoring and observability tools (Datadog, Dynatrace).
  • Security Practices: Understanding of security practices such as Vault, Consul, and DevSecOps, applicable across diverse IT infrastructures.

Qualifications:

In addition to the qualifications mentioned previously, consider adding:

  • Experience in driving transformation towards modern IT practices, including DevOps, DevSecOps, Microservices, and cloud adoption, while also accommodating traditional IT environments.
  • Familiarity with industry best practices in IT service management and transformation.

MOBIA strives to build an amazing workplace and has been recognized as one of "Canada's Best Managed Companies" since 2021.

We offer a comprehensive compensation and benefits package including an employer supported wellness plan, health, dental and life insurance coverage, company paid training, career development, and company events for fun and community contribution.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

#J-18808-Ljbffr

  • Service Manager

    7 days ago

    Moncton, New Brunswick, Canada Next Level Group Full time

    Next Level Group is an executive search firm partnering with Manufacturing companies throughout Canada and the US. We have been a driving force in the North American staffing industry since 2011. We built our staffing agency on the need for business and staffing solution partnerships in industries that are honest, ethical, and professional in their...

  • Managed Services, Service Delivery Manager

    1 week ago

    Moncton, New Brunswick, Canada TalentWorld Full time $72,500

    You need to find the best job to showcase your unique talents, and we're here to help. If so, TalentWorld is on the hunt for a savvy Aviation Screening Operations Manager in Moncton, to be a key contributor in a fast paced and ever-changing environment. As a Service Delivery Manager, you'll be at the forefront of our operational efficiency, driving...

  • Service Manager

    1 week ago

    Moncton, New Brunswick, Canada PepsiCo Deutschland GmbH Full time

    Overview The Service Manager contributes to the success of the PepsiCo Beverages Canada by selling our service to gain a competitive advantage, improve cost and productivity and to lead our people Responsibilities Ensures all routes are run and every stop is serviced every day Ensures that gate scan procedures and daily manifests are followed ...

  • Manager, Client Services

    1 week ago

    Moncton, New Brunswick, Canada Sephora Full time

    Job ID: 241519Store Name/Number: NB-Moncton (0570)Address: 477 Paul St., Moncton, NB E1A 4X5, Canada (CA)Full Time/Part Time: Full TimePosition Type: RegularYou'll love working hereAs Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will support in all service-related...

  • Construction Technician

    3 weeks ago

    Moncton, New Brunswick, Canada Petro Service Full time

    Petro Service Limited is an industry leading solutions provider to the fueling landscape with operations throughout Canada. Established in 1985, Petroservice evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing clients from Alberta to Newfoundland. Our customers include owners and operators in retail...

  • General Manager, Community Services

    4 weeks ago

    Moncton, New Brunswick, Canada Meridia Recruitment Solutions Full time

    Job Title: General Manager, Community ServicesLocation: Moncton, New BrunswickTP-18160As the fastest-growing population in Canada, the City of Moncton prides itself on being a welcoming community and one of the best places in the country to work and play. It offers a perfect blend of waterside and urban charm, making it an ideal destination for both...

  • General Manager, Community Services

    1 week ago

    Moncton, New Brunswick, Canada Meridia Recruitment Solutions Full time

    Job Title: General Manager, Community ServicesLocation: Moncton, New BrunswickTP-18160As the fastest-growing population in Canada, the City of Moncton prides itself on being a welcoming community and one of the best places in the country to work and play. It offers a perfect blend of waterside and urban charm, making it an ideal destination for both...

  • General Manager, Community Services

    3 weeks ago

    Moncton, New Brunswick, Canada Meridia Recruitment Solutions Full time

    Job Title: General Manager, Community ServicesLocation: Moncton, New BrunswickTP-18160As the fastest-growing population in Canada, the City of Moncton prides itself on being a welcoming community and one of the best places in the country to work and play. It offers a perfect blend of waterside and urban charm, making it an ideal destination for both...

  • Construction Technician

    1 week ago

    Moncton, New Brunswick, Canada Petro Service Limited Full time

    We have remained focused on striving to provide the best service in the industry; this is driven by our employee's passion, professionalism, and knowledge. We believe that our people are our biggest assets, and we are committed to providing continued education and opportunities for growth. If you are looking for a dynamic organization, this is the...

  • Financial Services Manager Green Diamond Equipment

    1 week ago

    Moncton, New Brunswick, Canada Agrinb Full time

    Job Language: EnglishNumber of Vacancies: 1We are the Maritimes' John Deere Dealership with 15 locations to serve you.Our Moncton Corporate Office is seeking a motivated and energetic individual to join our team as a Financial Services Manager.Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire...

  • Financial Services Manager Green Diamond Equipment

    1 week ago

    Moncton, New Brunswick, Canada Agrinb Full time

    Job Language: English Number of Vacancies: 1 We are the Maritimes' John Deere Dealership with 15 locations to serve you. Our Moncton Corporate Office is seeking a motivated and energetic individual to join our team as a Financial Services Manager. Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute...

  • Manager of the Primary Health Care Integrated Services Network

    1 month ago

    Moncton, New Brunswick, Canada Vitalité Health Network Full time

    DEPARTMENT: Primary Health Care Integrated Network - AdministrationANTICIPATED START DATE: 17 Jun 2024BARGAINING UNIT: Management and Non-BargainingJOB TYPE: Permanent full-timeSCHEDULE: Day, 8 and 12-hour shifts. Work schedule may be changed to meet operational needs.LANGUAGE REQUIREMENTS: Bilingual essentialNote: Applicants must attach a resume to their...

  • Manager of the Primary Health Care Integrated Services Network

    3 weeks ago

    Moncton, New Brunswick, Canada Vitalité Health Network Full time

    DEPARTMENT: Primary Health Care Integrated Network - AdministrationANTICIPATED START DATE: 17 Jun 2024BARGAINING UNIT: Management and Non-BargainingJOB TYPE: Permanent full-timeSCHEDULE: Day, 8 and 12-hour shifts. Work schedule may be changed to meet operational needs.LANGUAGE REQUIREMENTS: Bilingual essentialNote: Applicants must attach a resume to their...

  • IT Service Specialist

    3 weeks ago

    Moncton, New Brunswick, Canada Owens MacFadyen Group Full time

    IT Service SpecialistWho are we?Owens MacFadyen Group (OMG) is a boutique wealth management firm which specializes in the high-net-worth market. Since 1995 we have been providing a unique team-based approach to Comprehensive Wealth Management that allows our clients to achieve significantly better outcomes.OMG is committed to its clients and its people. We...

  • IT Service Specialist

    1 month ago

    Moncton, New Brunswick, Canada Owens MacFadyen Group Full time

    IT Service SpecialistWho are we?Owens MacFadyen Group (OMG) is a boutique wealth management firm which specializes in the high-net-worth market. Since 1995 we have been providing a unique team-based approach to Comprehensive Wealth Management that allows our clients to achieve significantly better outcomes.OMG is committed to its clients and its people. We...

  • Service Writer

    7 days ago

    Moncton, New Brunswick, Canada Torque Motorsports Full time

    You can make a difference Torque Motorsports Fredericton is looking for a Service Writer.Torque Motorsports is working for continuous improvement and outstanding customer care. We are committed to the growth and development of our employees. We believe we are only as strong as our staff. Come join our teamBenefits Blue Cross Insurance RRSP Contributions Paid...

  • Service Coordinator

    1 week ago

    Moncton, New Brunswick, Canada TIP Trailer Services Netherlands Full time

    Job Status: Full-time Administrative Supervisor Hours of Work: Monday to Friday, 8:00AM to 5:00PM Take your career to new heights and join TIP Group , a top equipment service provider in Canada and Europe Our trailer leasing, rental, maintenance, and repair services, keep transportation and logistics moving smoothly. Employer paid benefits package that...

  • Director of Oncology Services

    1 month ago

    Moncton, New Brunswick, Canada Vitalité Health Network Full time

    DEPARTMENT: Oncology - AdministrationANTICIPATED START DATE: 30 Jun 2024BARGAINING UNIT: Management and Non-BargainingJOB TYPE: Permanent full-timeLANGUAGE REQUIREMENTS: French essential and spoken EnglishNOTE: Applicants must attach a resume to their application.JOB SUMMARY: Reporting to the Corporate Director of Oncology Services, the incumbent will assist...

  • Director of Oncology Services

    3 weeks ago

    Moncton, New Brunswick, Canada Vitalité Health Network Full time

    DEPARTMENT: Oncology - AdministrationANTICIPATED START DATE: 30 Jun 2024BARGAINING UNIT: Management and Non-BargainingJOB TYPE: Permanent full-timeLANGUAGE REQUIREMENTS: French essential and spoken EnglishNOTE: Applicants must attach a resume to their application.JOB SUMMARY: Reporting to the Corporate Director of Oncology Services, the incumbent will assist...

  • maintenance services manager

    1 week ago

    Moncton, New Brunswick, Canada Fitcamp Ninety Inc Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearScreening questionsAre you available for shift or on-call work?Are you available for the advertised start date?Are you willing to relocate for this position?Do you currently reside in proximity to the advertised location?What is the highest level of study you...