Job Id #30117: Business Support Coordinator
1 week ago
Contribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more.
Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.
Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason-
Job ID #30117:Business Support Coordinator, Utility Billing**:
-
Union: Non-Union
-
Job Description ID #:7712
SUMMARY OF DUTIES
Reporting to the Manager, Utility Billing, the Business Support Coordinator - Utility Billing is responsible for developing and monitoring the meter to cash business process for the City's utility customers and ensure vendor performance compliance with contractual obligations.
The position will participate on cross-functional teams with other business units to develop and assess work related reports and data analytic opportunities.
The position will analyze and improve business processes, gather, and analyze data, drive continuous improvement, ensure compliance, develop training materials.
The Business Support Coordinator will be responsible for leading changes in business processes and systems to meet the business needs through analyzing business processes, workflows and working effectively with both internal partners (e.g., Hamilton Water, Contact Centre) and external vendors to proactively identify and resolve problems.
GENERAL DUTIES
- BUSINESS SERVICE RESPONSIBILITIES:
- Analyze business services and processes. Develop and implement strategies to improve the overall business experience.
- Work with business leads to identify areas for improvement, including but not limited to business requirements, system updates, projects, Customer Information System (CIS) enhancements, business process design/redesign and CIS support and testing.
- Develop and maintain business service standards and best practices. Research best practices from other utilities.
- Implement tools and processes to measure and track business satisfaction.
- Coordinate with other departments to ensure business service is understood and integrated into all aspects of the business.
- Develop and implement internal training programs based on feedback and assessment of business needs. Maintain user manuals/resources to support service function to effectively transfer knowledge.
- Analyze and report on business service metrics to senior management.
- Develop and implement process improvement initiatives to enhance operational efficiency.
- Ensure compliance with all regulatory requirements and standards, including required reporting.
- VENDOR MANAGEMENT RESPONSIBILITIES:
- Develop and maintain relationships with vendors and suppliers.
- Ensure vendors comply with contractual obligations and regulatory requirements in accordance with contractual requirements, including SLA's.
- Manage vendor performance, including conducting regular performance reviews and addressing issues.
- Identify opportunities for service improvements and cost savings.
- Assist in negotiating contracts and agreements with vendors.
- Coordinate with crossfunctional teams to ensure service requirements are met.
- Monitor servicerelated risks and develop contingency plans as needed.
- Maintain accurate vendor records and documentation.
- Prepare and present reports on vendor performance and compliance.
- Collaborate with internal teams to drive service excellence.
- Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
- Performs other duties as assigned which are directly related to the responsibilities of the position.
QUALIFICATIONS
- A University degree or College diploma in a related field such as Business Administration, Economics, Contract Management with demonstrated experience in vendor/contract management and service delivery preferably in the water utilities industry or an equivalent combination of education and relevant experience.
- Demonstrated working knowledge and experience with regulation and bylaws governing water. Previous utilities experience preferred.
- Previous demonstrated experience in a customer service or billing role an asset.
- Proven organizational, analytical and problemsolving skills. Ability to work with tight deadlines and competing priorities. Ability to multitask in a fastpaced environment.
- Highly effective written and oral communication skills. Ability to deal effectively with elected officials, representatives of other levels of
-
Job Id #30024: Business Administrator
1 week ago
Hamilton, Ontario, Canada City of Hamilton Full timeContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our...
-
Job ID
1 week ago
Hamilton, Ontario, Canada City of Hamilton Full timeContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our...
-
Hamilton, Ontario, Canada City of Hamilton Full timeContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our...
-
Job Id# 30152
1 week ago
Hamilton, Ontario, Canada City of Hamilton Full timeContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our...
-
Hamilton, Ontario, Canada City of Hamilton Full timeContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our...
-
Hamilton, Ontario, Canada City of Hamilton Full timeMarket Programming Coordinator Part Time Educations: Market Programming Coordinator from the Company City of Hamilton , this latest Job ID #30091: Market Programming Coordinator job vacancy is located in the city Hamilton, ON located in the country Canada . This latest job opening is open to job seekers who have the latest education / graduate Bachelor...
-
Hamilton, Ontario, Canada City of Hamilton Full timeContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our...
-
Job Id #30022: Legend Administrator
1 week ago
Hamilton, Ontario, Canada City of Hamilton Full timeContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our...
-
Job ID
1 week ago
Hamilton, Ontario, Canada City of Hamilton Full timeContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our...
-
Job Id #30141: Supervisor, Human Services
1 week ago
Hamilton, Ontario, Canada City of Hamilton Full timeContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our...
-
Job Id #30209: Superintendent Horticulture
1 week ago
Hamilton, Ontario, Canada City of Hamilton Full timeContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our...
-
Hamilton, Ontario, Canada City of Hamilton Full timeContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our...
-
Job Id #30090: Program Assistant
1 week ago
Hamilton, Ontario, Canada City of Hamilton Full timeContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our...
-
Job Id # 30153
1 week ago
Hamilton, Ontario, Canada City of Hamilton Full timeContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our...
-
Hamilton, Ontario, Canada City of Hamilton Full timeContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our...
-
Job ID # 30153
4 weeks ago
Hamilton, Ontario, Canada City of Hamilton Full timeSalary: $19.206Contribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff...
-
Job ID # 30153
1 week ago
Hamilton, Ontario, Canada City of Hamilton Full timeSalary: $19.206Contribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff...
-
Job ID # 30153
4 weeks ago
Hamilton, Ontario, Canada City of Hamilton Full timeSalary: $19.206Contribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff...
-
Operations Support Coordinator
1 week ago
Hamilton, Ontario, Canada City of Hamilton Full timeJOB ID #: 20556Operations Support Coordinator (Transportation Operations)Public WorksTransportation1375 Upper Ottawa StNUMBER OF VACANCIES:1 Full-Time RegularUNION/NON-UNION:CUPE Local 5167 InsideHOURS OfWORK:35.00 per weekGRADE: G SALARY/HOUR:$ $33.825 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for...
-
Job Id #30021: Procurement Specialist
1 week ago
Hamilton, Ontario, Canada City of Hamilton Full timeContribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our...
