Customer Service Representative

1 week ago

Woodbridge, Ontario, Canada Westlake Royal Building Products Full time

SUMMARY


Supporting all of Royal Exterior Brands, The Customer Care Representative will be the first point of Contact for end user inquiries and after sales issues (Including Warranty claims, level 1' technical inquiries, Marketing initiative support and other general Consumer Inquiries).


The role requires a high level of competency in core tasks as well as an ability to manage priorities and achieve expected deliverables in order to support its multi-functional requirements.

One of the key elements of this role is the support it provides in facilitating an environment that can support multi-function projects or initiatives.


DUTIES AND RESPONSIBILITIES

  • May include, but are not limited to, the following:_
  • Answer Level 1 technical Inquiries (e.g. installation related, manufacturing specs, product maintenance, troubleshooting etc.) from internal and external customers, and escalate to level 2 where appropriate.
  • Review and analyze customer warranty repair requests/claims to ensure compliance to warranty SOPS and other guidelines.
  • Liaise with the various plant's QC departments as well as other internal stakeholders and assist in negotiations with customers to resolve warranty claims.
  • Accurately manage Warranty credit order processing in JDE as it relates to pricing, product and Quantity for all Royal Exteriors Warranty claims.
  • Participate in Warranty credit audit entries and credit release.
  • Contractor vendor set up in coordination with the Business Service Group.
  • Coordinate Cheque and ACH payments with the Accounting Team for all warranty settlement or/labour payments, to ensure swift and smooth processing.
  • Update and maintain Customer Care SOP Documents.
  • Support Management in Training and Developing Customer Service reps where possible.
  • Support the ongoing E-Warranty Project with testing, troubleshooting and reporting issues.
  • Log and update customer care requests in Salesforce Data Base.
  • Update and maintain warranty Data in the Salesforce E-Warranty System.
  • Update and maintain a variety of reports for management and departments use.
  • Perform other related duties as required.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

  • Business Management degree or equivalent required.
  • Degree in sales or marketing preferred.
  • 8+ years customer service experience preferably in a manufacturing environment.
  • JDE or other main line ERP such as SAP.
  • Proficiency with Windows based software (specifically Excel, Word and PowerPoint) required.
  • Ability to research/resolve problems or issues in a timely manner.
  • Ability to work independently to resolve issues or problems on a daytoday basis.
  • Ability to work in both official languages French & English (oral & written)
  • Strong communication skills (verbal and written).
  • Westlake Canada Inc. and Westlake Chemical Canada Inc., both affiliates of Westlake Corporation, are proud to offer equal employment opportunities to qualified applicants and to succeed as members of our team regardless of race, religion, color, national origin, ancestry, disability, genetic information, marital status, gender, gender identity, sexual orientation, age, veteran status, or any other characteristic protected by law._

  • Customer Service Representative

    1 week ago

    Woodbridge, Ontario, Canada CMP Group Ltd. Full time

    Customer Service Representative - In office positionCMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our internal and...

  • Customer Service Representative

    1 week ago

    Woodbridge, Ontario, Canada Decor-Rest Furniture Ltd Full time

    Job Title: Customer Service RepresentativeEmployment Type:Full-Time, On-SiteKey Responsibilities: Conduct a comprehensive range of incoming order processing activities Complete all necessary paperwork and effectively communicate with the accounting department to handle customer deductions and RMA's Communicate with relevant personnel as needed to address...

  • Customer Service Representative

    1 week ago

    Woodbridge, Ontario, Canada Westlake Pipe and Fittings Full time

    _We build communities, let us build your career_Why choose NAPCO? Benefits Day Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage. Quarterly Bonus Program Annual Incentive Bonus Fitness Reimbursement Program: The Company will reimburse up to 50%. Tuition Reimbursement Program Employee Assistance Program...

  • Customer Service Representative

    1 week ago

    Woodbridge, Ontario, Canada TricorBraun Canada Inc. Full time

    Make our customer service team your best move everWe're looking for a customer focused representative to join our Operations Team to help our customers place orders.Why here?TricorBraun is a global packaging leader, with team members working in locations throughout the Americas, Europe, Asia, Australia and New Zealand. As North America's largest distributor...

  • Customer Service Representative

    1 week ago

    Woodbridge, Ontario, Canada International Credit Experts Inc. Full time

    Are you entrepreneurial, energetic, and obsessed with customer service? We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America. We are hiring customer service representatives to join our growing team and if you're looking for a new exciting challenge and...

  • Csr - Customer Service Representative

    1 week ago

    Woodbridge, Ontario, Canada ABSOLUTE ENERGY CONTROL Full time

    Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. This is a full-time position with opportunities for...

  • Customer Service Representative

    1 week ago

    Woodbridge, Ontario, Canada 407 ETR Full time

    Position Summary: We at 407 ETR are looking for someone who enjoys a challenge, has the willingness to learn, and is committed to providing worldclass service by connecting with customers and providing them with solutions for a first call resolution. Our employees are empathetic and provide excellent customer service by using root cause analysis to solve...

  • Csr (Customer Service Representative)

    1 week ago

    Woodbridge, Ontario, Canada EMR SHIELDING SOLUTIONS INC Full time

    Customer Service RepresentativeWe offer the following benefits:- Drug Plan & Dental Care:- Company Pension:- Various company events such as birthday Responsibilities: Provide Technical support for our line of products. Various backoffice duties.Qualifications: Problemsolving, critical thinking, and analytical skills Excellent communication (written and...

  • Shipping & Rmas - Customer Service Representative

    1 week ago

    Woodbridge, Ontario, Canada 3G Lighting Full time

    TitleShipping & RMAs - Customer Service RepresentativeReports toCFORoleResponsible for coordinating and preparing shipping documents according to processes in place, utilizing company ERP system; Responsible for coordinating Pick & Packs from start to finish; Demonstrate seamless processing of outgoing shipments as directed. Responsible for assisting...

  • Summer Customer Service Specialist

    4 weeks ago

    Woodbridge, Ontario, Canada Best Way Stone Ltd. Full time

    Paving a Brighter Future TogetherWho we are:Quality built into everything we make. Since 1965, Best Way Stone has sustained growth through the contributions of our employee's commitment to customer service, quality and innovative products. Being a family owned and operated company has given us the ability to build strong, loyal relationships with our...

  • Summer Customer Service Specialist

    1 month ago

    Woodbridge, Ontario, Canada Best Way Stone Ltd. Full time

    Paving a Brighter Future TogetherWho we are:Quality built into everything we make. Since 1965, Best Way Stone has sustained growth through the contributions of our employee's commitment to customer service, quality and innovative products. Being a family owned and operated company has given us the ability to build strong, loyal relationships with our...

  • Customer Service Rep/Recruiter

    2 weeks ago

    Woodbridge, Ontario, Canada MGR Workforce Full time

    Job Title: Customer Service Representative (CSR) with Recruiting and Dispatching DutiesLocation: WoodBridge, ON (in person)Pay: $20-23 per hourJob Type: Full-TimeAbout Us: MGR Workforce is a client-focused supplier of on-demand temp workers with unmatched knowledge and experience. We set the standard for quality, professionalism, and superior service as a...

  • Csr - Customer Service Representative

    1 week ago

    Woodbridge, Ontario, Canada Top Employment services Full time

    Job Summary:Hours : Monday to Friday (08:30 am to 6pm)Location: Scarsdale Road, North York, ONResponsibilities: Provide information about products and services Assist customers with orders, returns, and exchanges Maintain accurate customer records through data entry Resolve customer complaints in a professional manner Collaborate with other team members to...

  • Sales/customer Service Representative

    1 week ago

    Woodbridge, Ontario, Canada Elite Trimworks Corp Full time

    What We Offer: Company events and wellness programs. Dental care, extended health care, life insurance, and vision care. Onsite parking and store discounts. Paid time off. Fulltime, permanent position. Career Growth Opportunities.Embark on an extraordinary career at Elite Trimworks, where every day brings fresh opportunities for our associates. Our dynamic...

  • Associate Customer Service- Contract

    1 week ago

    Woodbridge, Ontario, Canada Westlake Pipe and Fittings Full time

    _We build communities, let us build your career_About the job:Some of the daily responsibilities: Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer's special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy...

  • Bilingual Customer Service Representative

    1 week ago

    Woodbridge, Ontario, Canada Sporting Life Inc Full time

    Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we've been committed to providing our customers and their families with the best possible experience—and we continuously work to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men, women and kids. The mix of...

  • Customer Service Representative

    1 week ago

    Woodbridge, Ontario, Canada YD of Canada Full time

    Education: No degree, certificate or diploma Experience: 1 year to less than 2 yearsComputer and technology knowledge: Internet MS Excel MS Outlook MS Windows MS WordSecurity and safety: Basic security clearanceWork conditions and physical capabilities: Attention to detail Fastpaced environmentPersonal suitability: Punctuality Client focus Efficient...

  • Front Desk- Guest Services Representative

    1 week ago

    Woodbridge, Ontario, Canada Element Vaughan Full time

    Job descriptionThe Guest Services Representative will assist each of our Guests in a friendly, efficient, professional manner in all guest services related functions. To maintain a high standard of service and hospitality at all timesFlexibility with working overnight shifts on weekdays, weekends and holidays. Verifies accuracy of Front Desk Agents'...

  • Customer Service Representative Supervisor

    1 week ago

    Woodbridge, Ontario, Canada Bsmart Accounting Full time

    Education: Secondary (high) school graduation certificate Experience: 1 year to less than 2 yearsTasks: Conduct performance reviews Perform same duties as workers supervised Recruit and hire staff Coordinate, assign and review work Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work Identify...

  • Customer Service Specialist

    1 week ago

    Woodbridge, Ontario, Canada Best Way Stone Ltd. Full time

    Paving a Brighter Future Together_Who we are:We strive to be there for our customer when others are not and that there is always a solution to our customer's needs.What we offer:We offer a comprehensive compensation package, which includes:A competitive wage, dependent on education, skills and experience. Group Benefits (Health, Dental, HCSA). Life Insurance...