Collections and Compliance Associate

7 days ago

London, Ontario, Canada York Property Management Full time

The Collections and Compliance Associate works in collaboration with the Collections and Compliance Department and will report to the Operations Manager at the London Head Office.


Priorities change regularly in this position and the Collections and Compliance Associate must be flexible and willing to change roles and responsibilities as required.


Primary Responsibilities

  • Rent Collection
  • Post rent payments
  • Speak with residents about rental arrears
  • Prepare and have reminders regarding arrears delivered
  • Correspond with Resident Managers as required
  • Correspond with social service agencies as required
  • Legal Process
  • Process Tribunal Forms
  • Attend Tribunal hearings
  • File documents with the Landlord and Tenant Board
  • Compliance of Lease Agreement
  • Ensure residents are following guidelines outlined in the tenancy agreement
  • Collaborate with Resident Managers, Property Administrators
  • Draft compliance letters
  • Resident Relations
  • Attend to resident issues and disputes as they arise
  • Update property management software with resident information in notes, documents and ledger
  • Administration
  • Maintain paper and electronic files
  • Maintain notes for Resident accounts on Propertyware
  • Post rent payments
made in person or electronically to resident's account ledger

Skills and Qualifications

  • 1 or more years of experience working in collections is an asset
  • Paralegal license, or working towards license, is preferred
  • Knowledge of the Residential Tenancies Act and Landlord Tenant Board; public speaking skills and experience
  • Computer proficiency and the ability to learn property management software
  • Experience in property management and/or administration
  • Verbal and written communication skills and the ability to produce accurate documentation
  • Organizational skills and the ability to multitask in a fast paced environment
  • Ability to work independently and as part of a team
  • Ability to maintain lasting relationships with residents and staff members
  • Ability to take initiative and work with mínimal supervision
  • Negotiation and decision making skills
  • Ability to remain calm in stressful situations and to maintain a high level of confidentiality
York Property Management (YPM) manages 4,000+ residential apartment suites in Southwestern Ontario.

YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees.

The company employs over 100 individuals working at head office, on site, or at various properties managed by YPM.


Our Mission at York Property Management is to work together in a safe, respectful, and friendly environment with effective communication to provide our residents quality service and a comfortable and positive living experience while being environmentally conscious.

Our vision is to create and maintain rental properties that all of our residents are proud to call home.

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