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Part-time Customer Service Rep/medical Receptionist

3 months ago

Brampton, Ontario, Canada Athlete's Care Sports Medicine Centre Full time

Part-time Customer Service Representative/Medical Receptionist

  • Must have a passion for patient care with minimum 1 year customer service experience
Athlete's Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area. We are currently hiring for a part-time medical receptionist for our Brampton location.

We provide a competitive salary, group benefits, opportunities for educational advancement as well as opportunities for growth. English literacy and computer proficiency are essential.

Set Hours:

Tuesday and Thursday: 1:00pm - 8:00pm

Wednesday: 4:00pm - 8:00pm

Saturday: 9:00am - 2:00pm

Administrative Duties include:

  • Performing daily, weekly, and biweekly duties including, but are not limited to:_
  • Greeting patients and visitors, in person and on the phone, to answer various inquiries
  • Scheduling patient appointments and ensuring practitioners stay on schedule by notifying of patients arrival
  • Direct billing patient's private insurance at time of their appointment and/or collecting payment once appointment is completed
  • Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures
  • Handling physicians and therapists various inquires throughout their scheduled clinics
  • Responding to online appointment requests in a timely manner
  • Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patients charts
  • Accountable for incoming and outgoing referrals and callbacks on a daily basis
  • Ensure adequate physician and therapist supplies are available for efficient operation of the clinic by completing inventory checklist daily
  • Completing photocopy of medical notes requests for various MD offices, law firms and insurance companies
  • Main point of contact for external partners (WSIB, Motor Vehicle Accidents insurance companies, and Military Blue Cross) to ensure appropriate documentation, paperwork, billing and payments are received
  • Daily cleaning and tidying of the clinic treatment areas, staff areas, and washrooms
  • Comply to Employee Handbook

Job Type:
Part-time

Pay:
$16.55-$18.00 per hour

Schedule:

  • Day shift

Supplemental pay types:

  • Bonus pay

Education:

  • Secondary School (required)

Experience:

  • Customer service: 1 year (required)

Work Location:
In person