Account Advisor
1 week ago
This team prevents roll rates, helps supports clients in staying on track and to avoid entering FE collections. Utilizing CAT's and negotiations strategies to pre-emptively offer solutions on accounts for clients who are experiencing hardship.
authorizing correspondence in a manner that reflects Bank policies and guidelines; and understanding the customers' circumstances and matching appropriate solutions through sound knowledge of collection practices, policies and procedures.
- Understanding the customers' circumstances and matching appropriate solutions through sound knowledge of collection practices, policies and procedures;
- Addressing and resolving customer concerns, inquiries, issues or complaints, solving for hardship
- Advisor to negotiate with client following their delegated limits and in accordance to the Brank's risk appetite.
- University/College degree in Business, Accounting, Finance, Business Management would be an asset
- Collection or FE knowledge
- Thorough knowledge of the Bank's collection policies and procedures.
- Sound knowledge of Bank's lending policies.
- Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English speaking clientele.
Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.
If you require technical assistance, please click here. Candidates must online to be considered for this role.-
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