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ScotiaHelps Advisor, CRT

3 months ago

Montreal, Quebec, Canada Scotiabank Full time

Requisition ID: 199573

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Preventative, Pre-Del and Over Limit Portfolio. This team prevents roll rates, helps supports clients in staying on track and to avoid entering FE collections. Utilizing CAT's and negotiations strategies to pre-emptively offer solutions on accounts for clients who are experiencing hardship. Advisors will be speaking with clients, going into detail about their financial situations, investigate the best avenues and offer the best solutions for the client by utilizing CAT's and Payment plans.

Accountabilities

Leads and drives a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Provides a best in class customer experience when dealing with business partners, customers, or team members by resolving customer matters; authorizing correspondence in a manner that reflects Bank policies and guidelines; and understanding the customers' circumstances and matching appropriate solutions through sound knowledge of collection practices, policies and procedures. Well versed on Customer Assistance Tools. Providing human, straightforward, and knowledgeable service through daily interactions to create a relationship of mutual trust and confidence with customers and fellow employees; Understanding the customers' circumstances and matching appropriate solutions through sound knowledge of collection practices, policies and procedures; Addressing and resolving customer concerns, inquiries, issues or complaints, solving for hardship Advisor to negotiate with client following their delegated limits and in accordance to the Brank's risk appetite.

Education / Experience / Other Information

Availability work from Monday to Friday from 8am to 6pm University/College degree in Business, Accounting, Finance, Business Management would be an asset Minimum of 1 year in a relevant position i.e. Collection or FE knowledge Thorough knowledge of the Bank's collection policies and procedures. Sound knowledge of products and services. Sound knowledge of Bank's lending policies. Well Versed in CAT's

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.