Sales Centre Supervisor

1 week ago

Toronto, Ontario, Canada Sunwing Travel Group Full time

Sales Centre Supervisor

About Us:

***
The Opportun

i

ty:

We're looking for a

Sales Centre Supervisor to join the Sales Centre team. You will be responsible for maximizing sales and service performance, through performance management of assigned team including, but not limited to meeting objectives, compliance to attendance, punctuality and company policies, disciplinary actions. The role will report to the Sales Centre Manager and will be in Toronto, ON.

What You'll Do:

  • Success, development, and performance management of assigned Team including but not limited to coaching, constructive support and disciplinary action as required_
- _Support and provide direction for team management approach of Supervisory functions for entire Sales Centre; responsible for ensuring all Agents understand processes and procedures and they are supported accordingly_
- _Day to day support and management of a positive, service & sales-oriented environment_
- _Responsible for maintaining records related to (individual) assigned team's performance_
- _Resolve escalated employee, client, partner, and customer issues as required, on a timely basis_
- _Develop, maintain, and provide superior service to Consumers and Travel Agent partners to handle and resolve escalated issues within a timely manner (24-hour standard)_
- _Provide guidance, direction, and demonstration to resolve situations and issues that have been escalated by internal or external clients. Provide accurate answers to policies and procedures._
- _Coordinate with various internal departments to assist in customer resolution and support of "extra mile" protocol_
- _Set a lead by example approach, attitude, and demeanour always_
- _Other relevant duties as assigned_

What You'll Need:

- _
Two (2) years of experience as a supervisor or Team Lead in a Contact Centre_
- _ Travel industry experience preferred._
- _ Excellent communication skills, both verbal and written_
- _ Excellent sales, customer service and leadership skills_

******
W

hat We Offer:

  • Remote and/or Hybrid Work Opportunities
  • Great travel perks
- _ Goodlife_ Corporate Discount

  • Comprehensive benefits package
  • RRSP Matching Program
  • Growth opportunities
  • Free Parking
  • Open concept, collaborative workspace
  • Fresh Café with delicious snacks and meals at a subsidized price
  • Opportunity to give back through our social responsibility initiatives.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team.

Violence and harassment prevention and response

- We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.
***
Total wellbeing

- Our approach is for holistic opportunities to help employees Be EPIC and Be Well.

Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

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