Floating Support Clerk, Specialty Pediatric

2 weeks ago


Vancouver, British Columbia, Canada PHSA Full time

Floating Support Clerk, Specialty Pediatric Medicine, GI Clinic Clerks
BC Children's Hospital

Vancouver, BC

What you'll do

  • Reception duties including receiving and directing patients, answering, screening and redirecting phone calls, taking messages for doctors and nurses, including calls from pharmacies for refill prescriptions and verification.
  • Take phone referrals from doctor's offices to have child seen by the physicians, request appropriate information to be sent such as xrays and reports, lab work, stool cultures, etc.
  • Book, schedule and confirm outpatient appointments. Add, delete and change appointments as required. This includes retrieving records, as required, for patients coming for followup appointments. Preregister patients and requests patient charts from Health Records.
  • Transcribe and type correspondence such as histories, consults and physician reports for the Medical Director or physician from dictation and/or written draft.
  • Send, receive, sort and distribute all incoming mail, faxes, reports and documents and processes all outgoing mail.
  • Fill out and send requisition form for stationery and supplies, according to prescribed guidelines and instructions.
  • Compose and type routine memos and correspondence and submits for approval and signature.

What you bring

Qualifications:

  • Completion of Grade 1
  • Graduation from an approved program in medical transcription
  • One (1) year's recent, related experience or an equivalent combination of education, training and experience.
You will also have

  • Keyboard at 60 w.p.m.
  • Communicate effectively both verbally and in writing.
  • Deal with others effectively.
  • Physically carry out the duties of the position.
  • Operate related equipment.
  • Organize work.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act
  • Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and antiracism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families.

Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.


  • Join one of BC's largest employers with provincewide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our inhouse training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type:
Regular, Full-Time

Wage:
$26.94/hour

Location:4500 Oak Street, Vancouver BC, V6H 2N9

Applications will be accepted until position is filled.

Hours of Work:
Monday - Friday, or as operationally required

Requisition # 159338E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do
***BC Children's Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

BCCH is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

Our values reflect our commitment to excellence and include:
Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:
PHSA and BCCH are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and exp

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