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Front Office Supervisor
1 week ago
Front Office Supervisor
We are currently seeking a Front Office Supervisor. This role is vital as it sets the tone for everyone entering our establishment. Collaborating closely with the Front Office Manager, the successful candidate will play a key role in supporting the daily operations of the front office team at our amazing hotel. Responsibilities include providing guidance and training to the team on guest-related and room operations during various shifts. Ideal for individuals who enjoy working rotational schedules.
What We Offer
- Work with a dedicated team passionate about their work
- Join a renowned brand under the Silver Hotel Group
- Experience a fast-paced environment in a vibrant industry
- Education Reimbursement and RRSP Matching Program available
- Annual Wellness Credit for you and your children
- Various programs and events focused on team member development and well-being
- Enjoy hotel stay discounts
Key Responsibilities
As a Front Office Supervisor, you will:
- Ensure smooth operation of Guest Services in the absence of the Front Office Manager
- Supervise guest registration and check-out processes
- Provide training on systems, security procedures, and service standards
- Promote teamwork and quality service through interdepartmental communication
- Maintain accurate room status information
- Resolve guest issues promptly and courteously
- Assist with team management tasks including scheduling, coaching, and training
- Ensure compliance with health and safety regulations
- Act as a health and safety leader on the property
- Perform other duties as needed to support the team
What We are Looking for...
- Prior supervisory experience in customer-facing or hospitality roles
- Strong interpersonal skills and ability to work in a fast-paced environment
- Excellent written and verbal communication abilities
- Proficiency in property operating systems and MS Office
- Flexibility to work various shifts including nights and weekends
Aloft Vaughan Mills
Experience the uniqueness of Aloft Vaughan Mills, located near upscale restaurants, Canada's Wonderland, and Vaughan Mills. Stylish decor, comfortable amenities, and convenient access to popular attractions make this hotel a standout choice. Enjoy the Re:fuel pantry, W XYZ bar, and Re:mix lounge during your stay.
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