Assistant General Manager, E11even

2 weeks ago

Toronto, Ontario, Canada MLSE Full time
Company Description


Maple Leaf Sports & Entertainment (MLSE) one of the world's premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft.

space dedicated to programming that support its four Pillars:
Healthy Body, Healthy Mind, Ready For School and Ready For Work.


MLSE also owns and operates Scotiabank Arena, Canada's premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world).

MLSE has also invested in and operates five of Toronto's sports facilities - Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC's Academy and the First Team's practice facility, the Toronto Raptors' training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.

MLSE's common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.

Job Description:


Elevated dining in the heart of Toronto As the Assistant General Manager, you will help lead all aspects of the entire operation of e11even in Maple Leaf Square.

Working with the General Manager and the Executive Chef, your leadership and mentorship will provide strategic direction to the team, ensuring MLSE quality service and safety are upheld and the key objectives of the Food and Beverage department are met.


  • Effectively lead all areas of e11even's operation including outside contractors, programming, guest services, security, purchasing, suites, catering, restaurant, bar and retail.
  • Provide continuous leadership and mentorship to Managers overseeing the above functions; ensuring MLSE's Vision and Values drive their objectives.
  • Develop and implement business plans and strategies; prepare and supervise operating and capital budgets that align with the Food and Beverage department's vision driving sales and delivering on budgets.
  • Work in conjunction with MLSE's Finance, IT, Human Resources and Culinary departments holding dotted line responsibilities as it relates to the employees supporting the Fine Dining.
  • Work closely with MLSE Marketing, Global Partners, Consumer Products and Live Entertainment teams, helping to support their operational objectives and promotional initiatives.
  • Ensure appropriate sales tracking, inventory and accounting systems are in place and followed.
  • Build, handle and leverage client relationships and business partnerships.
  • Foster a "one team" approach while adhering to MLSE service standards and policies.
  • Perform other related duties as required

Qualifications:

  • Minimum 3 years of experience as Manager or higher of Food & Beverage in a hotel, restaurant or events based venue
  • Management experience in a fine dining restaurant is an asset
  • Bachelor's Degree or equivalent in Business or Hospitality
  • Flexibility to work evenings, weekends and holidays as required
  • A positive, winning approach, incorporating integrity, confidentiality and discretion
  • An ongoing awareness and responsiveness to guest service
  • Experienced with operational budget management and cost control measures
  • Exceptional interpersonal, presentation and communication skills
  • Demonstrated ability to build and develop professional relationships
  • Skilled in strategic planning and organization development
  • A strong business acumen and a visionary for identifying opportunities
  • Ability to enhance and lead a positive, and innovative work environment with a history in successfully leading and developing a multidisciplinary team
  • An effective problem solver, driven by results and alert to change
  • Shown to perform well under pressure; handle and lead multiple priorities simultaneously
  • Trained in WHMIS, Smart Serve, ServSafe, NFSTP or equivalent
  • Skilled knowledge of food, wine, beer and spirits
  • A positive, winning attitude
Additional Information

  • We thank all applicants for their interest, however, only those selected for an interview will be contacted._
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