Full Time Representative

1 week ago

Toronto, Ontario, Canada Millennium 1 Solutions Full time

With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

At NTT Data, what you do matters.

A Career at NTT Data Means:
Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available. We're committed to building a people-focused environment where you can shine, no matter who you are. Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.

Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT Data Offer? Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Short- and Long-Term Disability options

Position Overview:

Our insurance client is looking for exceptional, customer-oriented team players who are willing to join a fast-paced, challenging environment in our Client Care Representative (CCR).

As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our inbound Customer Care Centre.

In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information.

To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCR.


Position:

Client Care Representative Position Status:
Full Time - Remote Hours of Work: Alberta: 6:00am-7:00pm
Mountain Time Manitoba: 6:00am-8:00pm Central Time Ontario/Quebec: 6:00am-9:00pm Eastern Time Nova Scotia/
New Brunswick: 6:30am-10:00pm Atlantic Time. 00/Hr (English) - $20.

00/Hr Bilingual (French/English) Responsibilities:

To fulfill customer requests, respond to inquiries/complaints through phone, email, chat, always demonstrating attention to customer care and a professional approach.

Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.

Remain current on program information and business initiatives, as well as corporate products and processes.
Possesses excellent writing skills including written words, grammar, spelling, and punctuation.
Experience working in a call center environment, specifically in a customer service role is an asset.
Advance knowledge of computers and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
Ability to multitask proficiently in a fast paced, performance driven environment.
Knowledge of Medical, Dental or Disability Group Insurance products would be considered a strong asset.

PLEASE NOTE:

For this ongoing project, our client requires the completion of Protected B/PERC security clearance from all employees to qualify for the position.

The Government of Canada Protected B security level is for sensitive government information and protected assets.
Diversity. Inclusion.

We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT Data what you do matters. NBIND Original job Remote Client Care Representative posted on GrabJobs .

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