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IT Support Technician

3 months ago

Midhurst, Ontario, Canada County of Simcoe Full time
Requisition Title

  • IT Support Technician
  • Close Date
  • 13 February 202 Contract Type


 Permanent
  • Full Time
  • Location
  • Midhurst, ON L9X 1N6 CA (Primary)
  • Job Description
***: The IT Support Technician provides first level technical support and customer service to end-users on software and hardware related problems. Participate in software and hardware deployments. Assist with various projects as required.

DUTIES AND RESPONSIBILITIES (not listed in order of priority):

  • Track, monitor, and resolve incidents within service levels agreements.
  • Prepare and deploy computer workstations to County locations including the configuration of software to specifications and appropriate access rights.
  • Troubleshoot workstation hardware failures and repair or co-ordinate warranty repairs with appropriate vendor.
  • Install and configure printers and other peripheral equipment.
  • Investigate network connectivity issues and escalate as necessary.
  • Prepare and maintain IT Procedures and documentation in accordance with standards.
  • Update hardware and software inventories and databases as required.
  • Provide advice and training to end users regarding the proper configuration and use of hardware and software.
  • Support County Library Cooperative IT needs, including computer, printer, tablet, network and servers.
  • Comply with provincial and County occupational health and safety legislation, regulations, policies and procedures.
  • Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

CORPORATE COMPETENCIES:

  • Has knowledge of and demonstrated ability in our corporate competencies:
  • Acts with the Customer in Mind
  • Ensures Accountability
  • Continuously Seeks to Improve Work Processes
  • Collaborates
  • Communicates with Impact
  • Is Resilient

EDUCATION, TECHNICAL SKILLS AND CERTIFICATION:

  • A two (2) year College diploma in Information Technology or a related discipline; or an acceptable combination of education and recent direct experience.
  • Knowledge of computer operating systems, particularly Windows desktop and server technology.
  • Problem solving and critical thinking skills to diagnose problems and determine steps necessary to achieve an effective solution.
  • Ability to communicate effectively to userswith varying levels of computer understanding.
  • Strong customer service skills and the ability to determine and prioritize requests.
  • Ability to work effectively with constant interruptions; ability to work simultaneously on several projects independently.
  • Technical writing skills required to document systems procedures.

EXPERIENCE:

  • Six months experience in the information technology field providing enduser technical support.

EFFORT:

  • Some lifting, carrying, bending, stooping, packing and unpacking when rolling out/moving new PC's, monitors, printers, etc.
  • Concentration required for up to two hours when trouble shooting, problem solving, and setting up new equipment.

WORKING CONDITIONS:

  • Exposure to dust and dirt when setting up new equipment in different offices.
  • Deals with angry and frustratedpeople/clients.
  • Salary Grade

- $ $35.4
  • Union
  • CUPE


Personal information provided is collected under the authority of the Municipal Act and will be used to determine eligibility for employment.