IT Support Technician

Requisition Title- IT Support Technician- Close Date- 15 September 2024- Contract Type- Permanent - Full Time- Location- Midhurst, ON L9X 1N6 CA (Primary)
- Job Description***:
The IT Support Technician provides first level technical support and customer service to end-users on software and hardware related problems. Participate in software and hardware deployments. Assist with various projects as required.

**DUTIES AND RESPONSIBILITIES (not listed in order of priority)**:
3. Track, monitor, and resolve incidents within service levels agreements.

4. Prepare and deploy computer workstations to County locations including the configuration of software to specifications and appropriate access rights.

5. Troubleshoot workstation hardware failures and repair or co-ordinate warranty repairs with appropriate vendor.

6. Install and configure printers and other peripheral equipment.

7. Investigate network connectivity issues and escalate as necessary.

8. Prepare and maintain IT Procedures and documentation in accordance with standards.

9. Update hardware and software inventories and databases as required.

11. Provide advice and training to end users regarding the proper configuration and use of hardware and software.

12. Support County Library Cooperative IT needs, including computer, printer, tablet, network and servers.

13. Comply with provincial and County occupational health and safety legislation, regulations, policies and procedures.

14. Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

**CORPORATE COMPETENCIES**:

- Has knowledge of and demonstrated ability in our corporate competencies:

- Acts with the Customer in Mind
- Ensures Accountability
- Continuously Seeks to Improve Work Processes
- Collaborates
- Communicates with Impact
- Is Resilient

**EDUCATION, TECHNICAL SKILLS AND CERTIFICATION**:

- A two (2) year College diploma in Information Technology or a related discipline; or an acceptable combination of education and recent direct experience.
- Knowledge of computer operating systems, particularly Windows desktop and server technology.
- Problem solving and critical thinking skills to diagnose problems and determine steps necessary to achieve an effective solution.
- Ability to communicate effectively to userswith varying levels of computer understanding.
- Strong customer service skills and the ability to determine and prioritize requests.
- Ability to work effectively with constant interruptions; ability to work simultaneously on several projects independently.
- Technical writing skills required to document systems procedures.

**EXPERIENCE**:

- Six months experience in the information technology field providing end-user technical support.

**EFFORT**:

- Some lifting, carrying, bending, stooping, packing and unpacking when rolling out/moving new PC’s, monitors, printers, etc.
- Concentration required for up to two hours when trouble shooting, problem solving, and setting up new equipment.

**WORKING CONDITIONS**:

- Exposure to dust and dirt when setting up new equipment in different offices.
- Deals with angry and frustratedpeople/clients.
- Salary Grade- $27.86 - $35.47- Union- CUPE 5820.01Personal information provided is collected under the authority of the Municipal Act (2001) and will be used to determine eligibility for employment.