Field Operations Manager

2 weeks ago

Toronto, Ontario, Canada CSN Collision Full time

Headquartered in Oakville, Ontario, CSN Collision "CSN" was founded in 2002 by a group of four successful collision repair owners to assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision is the market leading collision repair network in Canada with more than 200 locations across the country providing safe high-quality collision and auto body repairs to get Canadians back on the road with confidence.

The Field Operations Manager – Central Ontario (FOM – Central Ontario) is the primary point of contact for CSN Licensees within the Central Ontario region. The position reports directly to the GM – EC and will work with other FOMs and FTAs in Eastern Canada. The FOM will work with other departments within CSN to help licensees grow and perform within their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools.

What you will do in this role: (Primary Objectives)

  • Primary point of contact for CSN Licensees in the Atlantic Region
  • Understand store needs and ensure that these needs are met.
  • Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System;
  • Overall business growth and performance
  • Performance on insurance programs
  • Utilization of vendors, marketing programs, software, training, and other components of the CSN System
  • New and upcoming CSN initiatives
  • Review of outstanding issues and / or new issues
  • Identification of one or two strategic action items and expected timing
  • Lead virtual and in person regional meetings, to occur up to six times per year and assist with CSN annual conference.
  • Work with the GM-EC to identify strategies to help licensees get the most out of the CSN System.
  • Resolve store concerns, and high urgency issues.
  • Report progress and activity to the GM – EC monthly, providing summaries on the following topics:
  • Cases and action items more than 30 days old
  • Challenges engaging with stores.
  • KPI performance vs. target

Requirements

  • Minimum 5 years of management experience in the collision repair industry
  • Post-secondary education in a business or field related to the collision repair industry.
  • Completion of recent professional development courses in management, leadership, or industry related topics.
  • Must always have a valid driver's license and in good standings, per transport Canada requirements.
  • Must have Intermediate level of Microsoft Office suite
  • Completion of recent professional development courses in management, leadership, or industry related topics
  • Clear oral and written communication skills in both English and French is an asset

Who You Are:

  • Leadership Ability: Strong leadership skills with the ability to adapt to change
  • Communication style: Tactful, clear, and empathetic communicator
  • Analytical skills: Strong analytical ability with attention to detail, with logical and organized thinking
  • Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
  • Decision Making: The ability to make decisions independently, while understanding when to solicit another opinion
  • Accountability: Being accountable for their own commitments and deliverables, as well as those of colleagues
  • Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously
  • Problem solving: Has a critical thinking approach to problem solve and is a forward thinker
  • Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension
  • The ideal candidate has an engaging personality, is confident, has Integrity, and is not afraid to take initiative

Travel requirement: Must be able to travel up to 50% of the time. Overnight stay may be required as required.

Work Environment:

  • The environment for this role is fast paced and complex, involving urgent timelines, multiple competing priorities and managing numerous stakeholders.
  • Success candidate will be required to work out of their home office and have access to a personal vehicle.
  • From time to time, candidate must be able to work weekends or afterhours to support shops.

Benefits

  • We offer a competitive total compensation package for this full-time permanent position.
  • A growing organization with an entrepreneurial culture and growth mindset
  • A diverse and growing team of enthusiastic people from different backgrounds

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision "CSN" does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.

  • Manager, Field Operations

    2 weeks ago

    Toronto, Ontario, Canada Moneris Solutions Full time

    Your Moneris Career - The Opportunity:You will manage the operations and structure of the field services for Ontario and will provide industry-leading customer service experience to Moneris Field Services customers.You will provide leadership, vision and guidanceto the employees to support the best performance across all goals including: customer...

  • Field Service Technician

    2 weeks ago

    Old Toronto, Ontario, Canada Fish Field Inc Full time

    Field Service Technician - Canada RemotePosition TypeOtherLocationLanguage(s)Added onTuesday, February 20th 2024Deadline to apply Job DescriptionNETZSCH Premier Technologies is looking for a Field Service Technician to work as a team performing commissionings, start-ups, and training for new equipment at the customer's facility. This includes installation...

  • Manager, Field Operations

    2 weeks ago

    Old Toronto, Ontario, Canada Equest Full time

    Your Moneris Career - The OpportunityYou will manage the operations and structure of the field services for Ontario and will provide industry-leading customer service experience to Moneris Field Services customers. You will provide leadership, vision, and guidance to the employees to support the best performance across all goals including: customer...

  • Manager, Field Logistics Operations

    2 weeks ago

    Toronto, Ontario, Canada Bell Technical SolutionsBell Solutions Full time

    Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us...

  • Enterprise Regional Sales Manager

    1 week ago

    Toronto, Ontario, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto What is the job: Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise Farm the regional base of active customers upselling and crossselling. Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised of Radware capabilities...

  • VP, Field Operations

    2 weeks ago

    Toronto, Ontario, Canada KSG Full time

    Knew Sales Group Inc. ("Knewsales") was originally founded in 2003 and is a full service customer acquisition agency providing retail and fundraising consultancy services. The company produces memorable customer experiences through programs that quickly and effectively generate sales, increase brand awareness, improve ROI, boost customer base, and lower...

  • Consultant, Field Operations and Training

    1 week ago

    Toronto, Ontario, Canada CT Corporation Full time

    The Consultant, Field Operations & Training will be involved in:Working along side the Associate Manager Field Operations and Training with supporting the National Field Team of District Sales Managers, Retail Execution Managers, Field Operations Managers, with all Store Operations including Logistics, Warehouse Management, eCommerce, and Operational...

  • VP, Field Operations

    4 weeks ago

    Toronto, Ontario, Canada UP Fundraising Full time

    Knew Sales Group Inc. ("Knewsales") was originally founded in 2003 and is a full service customer acquisition agency providing retail and fundraising consultancy services. The company produces memorable customer experiences through programs that quickly and effectively generate sales, increase brand awareness, improve ROI, boost customer base, and lower...

  • VP, Field Operations

    2 months ago

    Toronto, Ontario, Canada Knewsales Group Full time

    Knew Sales Group Inc. ("Knewsales") was originally founded in 2003 and is a full service customer acquisition agency providing retail and fundraising consultancy services. The company produces memorable customer experiences through programs that quickly and effectively generate sales, increase brand awareness, improve ROI, boost customer base, and lower...

  • VP, Field Operations

    4 weeks ago

    Toronto, Ontario, Canada Knewsales Group Full time

    Knew Sales Group Inc. ("Knewsales") was originally founded in 2003 and is a full service customer acquisition agency providing retail and fundraising consultancy services. The company produces memorable customer experiences through programs that quickly and effectively generate sales, increase brand awareness, improve ROI, boost customer base, and lower...

  • Sales Manager

    1 week ago

    Toronto, Ontario, Canada Left Field Brewery Full time

    Position: Sales Manager : Licensee (On Premise)Type: Full Time Permanent, SalaryCompensation: Competitive Base Salary, Sales Incentive Plan & BonusPerks: Car Allowance, Phone Allowance, Expense Account, Health & Dental Benefits, Healthcare Spending Account, Employee beer/apparel budget & discountsLeft Field Brewery is a small, community-focused family...

  • Field Operations Supervisor

    2 weeks ago

    Toronto, Ontario, Canada Toronto Community Employment Services Full time

    Location : Lakeshore & Don Valley Parkway Type : Full-time; Seasonal Field Operations Supervisor responsibilities include assisting Duty Manager's to oversee shift operations, ensuring employee productivity, monitoring the efficiency of all processes, and creating a positive and dynamic work environment for employees. The position works closely with the...

  • Field Robotics Operator

    2 weeks ago

    Toronto, Ontario, Canada Intero Integrity Full time

    Intero Integrity Services is the world's only inspection and industrial services specialist to combine innovative technologies, critical insights, state of the art equipment and advanced data management with a streamlined project approach. We are an agile company with a sizable backing and an enhanced management team dedicated to redefining asset...

  • operations supervisor

    1 week ago

    Toronto, Ontario, Canada LFC-ZMF Operations Ltd. Full time

    Work Term: PermanentWork Language: EnglishHours: 35 hours per weekEducation: College/CEGEPExperience: 5 years or moreWork settingRestaurant and food serviceTasksRequisition or order materials, equipment and suppliesCo-ordinate activities with other work units or departmentsConsult with clients after sale to provide ongoing supportResolve product and service...

  • Field Sales Manager

    2 weeks ago

    Toronto, Ontario, Canada Magnet Search Group Inc. Full time

    Magnet is helping our client, a progressive CPG organization in the Food & Beverage space, look for a Field Sales Manager to join their team and lead their Retail Field Sales sector. In this role, you will play a significant part in shaping the company's sales operations, strategy and overall, be r

  • Field Manager

    2 weeks ago

    Toronto, Ontario, Canada Scotlynn Full time

    Choose to Succeed with ScotlynnEnriched training and developmentOpportunities for continuous learningCompetitive pay and benefitsFull gym access with personal trainerCorporate chef providing healthy meal optionsEmployee & Family Assistance PlanOpportunities to strengthen local communities through "Community Volunteer Program" initiativesRewarding,...

  • Field Sales Manager

    2 weeks ago

    Toronto, Ontario, Canada Magnet Search Group Inc. Full time

    Magnet is helping our client, a progressive CPG organization in the Food & Beverage space, look for a Field Sales Manager to join their team and lead their Retail Field Sales sector. In this role, you will play a significant part in shaping the company's sales operations, strategy and overall, be responsible for the Field Sales, Merchandising and...

  • Field Service Manager Toronto, ON

    2 weeks ago

    Toronto, Ontario, Canada BearCom Full time

    About BearCom: Largest Distributor of Wireless Voice, Data, and Video Solutions in North America 40+ Years Industry-Leading Experience Partnerships with Avigilon, Milestone, Ava, Open Path, PELCO, Evolv, Watch Guard, +More 75+ Branches Across North America As a Field Service Manager, you will work in the field, installing, managing projects, and...

  • Field Service Manager

    1 week ago

    Toronto, Ontario, Canada Giesecke+Devrient Currency Technology America, Inc. Full time

    When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and...

  • Field Manager

    1 week ago

    Toronto, Ontario, Canada Estivagroup Full time

    The Field Manager directlyoversees, and is responsible for, all onsite products and site activities thatrelate to the logistics and installation of the building envelope system(s). Requirements Required Education :Bachelor's Degree/Diploma in Architectural Technology, ConstructionManagement or Civil Engineering.Project Management Professional Certification...