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Learning and Development Specialist
3 months ago
Job Description:
POSITION PURPOSE
This position is responsible for assessing learning and development needs; developing and facilitating learning modules and training programs that include customer experience training and/or other training; developing, implementing and reviewing learning and development policies, processes and practices ensuring consistency with Corporate policies and programs.
MAJOR RESPONSIBILITIES
- Collaborates/works with internal stakeholders and follows the corporate strategic leadership, planning and direction related to this function.
- Researches, designs, develops and delivers learning plans modules and manuals.
- Conducts needs analysis, surveys and assessments to determine learning and development needs and areas requiring support.
- Assesses learner performance against learning objectives providing feedback and coaching on performance.
- Implements appropriate tools to evaluate the effectiveness of training programs; prepares summary reports on participant feedback and makes recommendations or adjustments as required.
- Researches program training technology, legislated training requirements, individual and group learning and development plans.
- Develops, implements and reviews learning, development and related policies, processes and practices.
- Develops, maintains, and reports on training and certification activities for staff.
QUALIFICATIONS
- Successful completion of a Community College Diploma in Business Administration, Social Sciences, Adult Education, Training and Development or related field or approved equivalent combination of education and experience.
- Minimum three (3) years demonstrated experience in adult education, including program design, delivery and evaluation and/or training and development experience in related program area.
- Knowledge and demonstrated ability in instructional design, analysis, measurement evaluative methods, facilitation and presentation skills.
- Solid analytical research, planning, coordination and project management skills with ability to work independently on diverse projects.
- Strong interpersonal relationship skills to communicate effectively with all levels of staff, external stakeholders, etc.
- Demonstrated knowledge, skill and experience in writing training modules, programs, reports and delivering training.
- Valid Ontario Class "G" driver's license and reliable vehicle to use on corporate business.
