Customer Service Representative
2 weeks ago
Customer Service Representative – ICBC Auto
Do you have experience with ICBC batching and inventory for fleets? Looking for an exciting opportunity as a Customer Service Representative? Look no further
Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.
The salary range for this position is $47,400 to $57,000. The actual salary will vary based on applicant's education, experience, skills and abilities, as well as internal equity. Aon also offers you a bonus opportunity and comprehensive benefits package.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Each day is unique in this role. The daily work may look like any combination of tasks, such as:
- Analyze client inquiries by providing information on products, services and matching customer needs. Provide and process new/renewal and mid-term changes of registration, license plates, temporary operating permits, transfers, garage policies, floater plates, prorate plates, special coverage policies and cancellations for individual and fleet clients.
- Promote, explain and recommend coverage and additional products available within ICBC.
- Maintain excellent working knowledge of ICBC products and guidelines, keeping up to date with changes and new guidelines.
- Maintain an established book of Commercial Auto business.
- Create documentation, processes, procedures, policies as required.
- Support the account management teams with commercial Auto plan inquiries.
- Perform other related duties as assigned.
How this opportunity is different
With Aon, you'll work primarily with commercial clients, serving National, North American and Global clients. Plus, there are no weekends, statutory holidays or evenings to work, and no sales targets to meet We'll train you on all aspects of Fleets, garage policies, pro rate, etc. Our downtown location is also conveniently close to all transit. Don't miss out on this amazing opportunity
Skills and experience that will lead to success
- 2+ years Autoplan experience.
- Experience with ICBC batching and inventory.
- Knowledge of fleets and garage policies is beneficial but not necessary as we will train.
- MS Office skills; including Excel.
- Excellent communication and written skills. Almost all of our client communication is provided by phone and e-mail.
- Meticulous attention to detail, refined organizational skills and the ability to multi-task.
- Insurance Brokers Association of British Columbia (IBABC) Level One (1) License required.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
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