Software Engineering Manager

2 weeks ago

Toronto, Ontario, Canada Guardian Jobs Full time
CANCER RESEARCH UK Curious about data. Eager to analyse it. Determined to transform it. CRM Marketing & Engineering Lead £80,000 (+ Benefits)

Reports to:
Head of

Engineering Department:
Chief Operating Office Contract: 18 month fixed-term contract Hours: Full time 35 hours per week Location: Office-based with high flexibility (1-2 days per week in the office)

Visa sponsorship:
This role does not meet Cancer Research UK's policy or budget requirements for visa sponsorship. Skilled Worker Visa) will be declined. We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion.

Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

Cancer Research UK has an ambitious approach to technology, having built multiple in-house software products, including agile development of web applications and platforms with millions of users.

Our Engineering team brings together software engineering, cloud infrastructure, platform engineering, quality assurance, and data engineering to keep the charity at the forefront of the fast-moving technology landscape.

Ensuring that our Relationship Management (i.e. supporter data) & Marketing platforms support this ambition is a key challenge vital to the organisation's Engage Strategy.

We are undertaking a large-scale refresh of these platforms and there is exciting work to do as we establish a new engineering strategy (including new developer tooling, QA, and deployment automation).

As a CRM Marketing & Engineering Lead, you will lead all engineering work in this area.

This will involve overseeing our current Siebel and Adobe Campaign platforms while leading both our platforms and team in transitioning to our new Salesforce platform.

You'll be part of our Engineering Leadership Team collaborating closely with peers within and outside of Engineering to ensure an excellent customer experience for users, high reliability, and support across the platform (and its connection to other applications).

This will involve collaborating with implementation partners and holding them accountable to build and release Salesforce while ensuring the platform meets our strategic and user needs.

Furthermore, you will directly line manage, lead, and motivate our CRM & Marketing Development and Support teams across various disciplines and levels (c.

This will involve supporting the team to decommission our legacy platforms and develop the skills they need to work with Salesforce, thus setting up their careers for future success.

Your legacy by the end of this contract, will be to have successfully led the charity in migrating to Salesforce and the CRM Marketing & Engineering team in navigating this change.

Your impact will be to have contributed to the improvement of our Relationship Management & Marketing platforms and supporter experience, ultimately increasing Cancer Research UK's income-generating capabilities to fund our life-saving research.

Leading the CRM & Marketing Engineering team, incorporating all necessary disciplines (Development, Environments, and Support) to deliver the priorities defined by the Head of Product Portfolio and the Relationship Management & Marketing Product Managers.

Supporting DevOps approaches and Support teams to ensure an excellent service that meets user needs and maintains the platform's data integrity.

Support the delivery of their priorities while ensuring appropriate levels of governance, platform reliability, efficiency, and quality of delivery.

Support the definition of, and implementation of, Engineering and Data Strategies.
Leading the CRM & Marketing Engineering in transitioning from the legacy monolith Siebel to the new Salesforce.

This will include providing technical leadership for decommissioning Siebe ensuring to coach the team while maintaining morale and developing their skills to take on the new platforms.

Collaborating closely with the implementation partners to ensure the new platforms meet Cancer Research UK's needs, and that team members are appropriately involved in the implementations.

It is crucial that knowledge transfer is taken seriously to avoid long-term dependency on the implementation partner and to build internal capacity for ongoing transformation.

Defining and delivering the Relationship Management & Marketing aspects of the Engineering Strategy.

This includes optimising the delivery of work through the team in terms of throughput and quality, by promoting and embedding DevOps tools and processes, and Agile methods as appropriate.

Continually improving the availability, stability, and resilience of our platforms by addressing technical debt, improving support mechanisms, acting on support pain points, and ensuring the voice of the customer is heard in the team.

Providing expert insight into the ongoing development and delivery of the Relationship Management & Marketing technology elements of Cancer Research UK's Engage transformation programme (including strategy and delivery).

As a line manager, you will be responsible for creating a positive culture that recognises success, develops, and drives high performance and rewards results to retain talent within the team and wider function.

8 direct reports within the CRM & Marketing Engineering team.

Setting objectives and KPIs (key performance indicators) for the team while monitoring and tracking overperformance with recognition and supporting underperformance through a performance management process.

Extensive experience in line managing, leading, and motivating technical Development and Support teams across various disciplines and levels (c. Ideally has navigated teams through periods of ambiguity and transformation (this is desirable, we welcome applicants without this experience)
A background in CRM transformation, modernisation, and integration within hybrid environments (on-premise & cloud / SaaS)
Ideally gained when transforming CRM and related platforms from monolith to Cloud/SaaS (this is desirable).
A solid understanding of Salesforce (Sales Cloud and Service Cloud are essential)
Knowledge of engineering best practices and DevOps culture, tools and processes and their application to CRM platform engineering.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world.

Byford- Additional Information Cancer Research UK's Technology team is proud to be part of the Tech Talent Charter (TTC) for our efforts in driving equality, diversity, and inclusion in the workplace.

Our vision is a digital world accessible to all, and we have always sought to draw from a diverse pool of talent and maintain an inclusive working environment.

For more information on this career opportunity please visit our website or contact us at .

For more updates on our work and careers, follow us on:
Linked In, Facebook, Instagram, Twitter and YouTube. Original job CRM Marketing / Engineering Lead/ CANCER RESEARCH UK posted on GrabJobs .

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