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Department Sales Manager
3 months ago
It's no secret that our people love golf.
What you may not know is that Golf Town is a place where golf enthusiasts can put their love of the game to use, building and sharing their knowledge of the latest industry trends.
We work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, giving our customers the best advice, equipment, apparel, club repair, services, and accessories.
Our retail stores are a golfer's paradise.
As Golf Town's Department Manager of Fashion Apparel and Footwear, you will be responsible for telling a "fashion story of golf" through visually appealing product presentation and ensuring timely merchandise flow from the stock room to the floor.
We believe in driving sales through a visual experience backed up by the most friendly and knowledgeable service advisors and managers.
You have experience with merchandising and display of clothing.Merchandise Presentation
- Work as a partner with the Regional Visual Merchandiser to ensure visual standards are maintained and plans are executed in a timely and efficient manner.
- Oversees implementation of merchandising and advertising guidelines, monitors pricing, and ad merchandise setup and signage.
- Ensures accuracy and timely completion of price changes and price identification in designated area.
- Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
- Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
- Ensure stockroom is maintained per the company standards and the seamless flow of merchandise from stockroom to sales floor.
- Handle special order followup, i.e. vendor and customer contact.
Customer Service
- Ensure customers are provided with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.
- Model customer service for associates and promote sales whenever interacting with associates and customers.
- Ensure customers are accurately informed of daily advertising and promotions.
Training
- Understand Learning Management System (LMS) training requirements and participate in LMS courses.
- Assist in product training for associates in the department and help conduct instore product training meetings.
- Assist in ensuring compliance and execution of company customer service and sales training programs.
- Attend vendor clinics for products related to the department(s).
- Ensure all Policies & Procedures (P&P's) are followed in the department.
Leadership
- Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
- Assist in product training for associates in the department and help conduct instore product training meetings.
- Participate in annual performance evaluations for department associates.
- Lead informative and motivational daily huddles.
Operations Management
- Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures.
- Walk the floor regularly to manage the floor for daily MOD responsibilities.
- Ensure compliance to all guidelines involved with safety, loss prevention and cash handling procedures.
Skills, Education, Competencies
- 12 years of experience in a Fashion retail environment or equivalent relevant experience
- 12 years of clothing/ apparel merchandising is required
- Previous management experience would be an asset
- Affinity for luxury sport apparel and an interest in golf
- Strong communication skills and sound judgment
- Prior clothing merchandising and stock planning responsibility required.
- Ability to execute company standards successfully.
- Exceptional interpersonal skills with an ability to adapt to meet a wide range of customer needs.
- Creative, innovative, energetic, and enthusiastic
Work Hours
- Flex schedule some weekends and evenings.
- Work varied shifts, including weekends and holidays.
