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Network Operations Centre Analyst

4 months ago

Dartmouth, Canada MNP Full time

What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada's largest consulting organizations, we're so much more We're also serious about technology.

At MNP Digital, our strength is our people. An investment in our people is an investment in our success.

You will have the opportunity to learn from leaders in their fields, develop new skills, and cultivate new relationships to support your career goals.

If you're ready to take your career into your own hands, you've come to the right place.

This is an in office position based with our existing Managed IT Services team in either Edmonton or Dartmouth.

Responsibilities

  • Responding to events in a timely manner
  • Identify events that could be resolved with automation, and submit service requests for further review
  • Backup the Support Specialists on the Help Desk during periods of high ticket volume or staff shortages
  • Followingup with clients on existing service requests until resolved
  • Adhering to internal policies and procedures
  • Delivering superior customer service to our clients
  • Resolution of computer hardware and software issues remotely
  • Provide support to the current team.
  • Creating and updating client documentation
  • Prompt and accurate submission of timesheets

Skills and Experience

  • Minimum of 5 years professional IT service and support experience
  • A proven track record of outstanding customer service and communication skills
  • An independent, selfmanaging work ethic with the ability to balance multiple priorities and deadlines
  • Strong time management, attention to detail and troubleshooting skills
  • An understanding of the importance of detailed time tracking and recording within a ticket system
  • A relevant technical postsecondary diploma, IT related certifications or equivalent work experience
  • A willingness to pursue and maintain IT related certifications
  • Intermediate knowledge of Windows OS's
  • Intermediate knowledge of VMWare and Hyper-V virtualization
  • Intermediate knowledge of network storage
  • Intermediate knowledge of backup software, backup strategies, and VSS
  • Intermediate knowledge of Active Directory, GPO's, NTFS and share permissions, AD replication
  • Intermediate knowledge of networking including DNS, DHCP, WINS, Routing, VPN's, common ISP services, UTM
  • Ability to work afterhours on evenings and weekends when required
  • Fortinet Certified Professional: Network Security (NSE 4 FortiOS )
  • Fortinet Certified Professional: Network Security (NSE 5 FortiManager)
  • Veeam Certified Engineer (VMCE 2021)
  • Fortinet Certified Professional: Security Operations (NSE 5 FortiAnalyzer Analyst (version 7.2 or newer))
  • Fortinet Certified Professional: Public Cloud Security (NSE 6 Cloud Security for Azure)
  • Microsoft Certified: Azure Administrator Associate (AZ104)
More than a paycheque, MNP is proud to offer customized rewards for our team members.

With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.