Customer Adoption Specialist

2 weeks ago

Montreal, Quebec, Canada Autodesk Full time
Job Requisition ID #

  • 24WD7524 La traduction en Français se trouve plus bas/The French translation can be found below_
Position Overview


Do you want the opportunity to be part of a startup environment and have a big impact on a brand-new product? Are you looking to be at the forefront of new technology to help people imagine, design, and make a better world? If so, come join the Informed Design team at Autodesk Our mission is to enable productization for construction helping our customer adopt Industrialised Construction (IC) methods and delivering the core capabilities required to connect our customers' workflows.

If you enjoy innovation and change this may be an ideal environment for you.

We are seeking a Customer Adoption Specialist who has experience in the Architectural, Engineering, Construction industry segments.

You will report to the Informed Design Operations Manager and you will be hybrid office worker, working remote except when meeting colleagues at the nearest office or visiting customer locations.


To be successful in this role you need to be passionate about AEC and the transformation that Industrialized Construction and productization will bring to the industry.

You are a passionate advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and IC partners.


Responsibilities:

  • Establish relationships with our customers and ensure their success in the onboarding, implementation, and usage of Informed Design
  • Coordinate plans and strategies with internal account teams with the goal of enhancing other Autodesk teams understanding IC and Informed Design
  • Learn and understand customer workflows, help them identify and map to potential new processes by using Informed Design
  • Develop customer success plans, implement adoption strategies and validate customer value
  • Implement Informed Design programmes including customer managing onboarding, developing and delivering training, support with product usage
  • Give professional presentations and demonstrations, and lead adoption discussions
  • Represent Autodesk and Informed Design to build awareness with customers to generate scalability of Autodesk solutions
  • Design creative and thoughtful ways to engage with customers using a variety of platforms to increase adoption
  • Deliver a variety of content and training materials to customers both online and in person
  • Partner with marketing to identify, document and publish customer success stories


Minimum Qualifications- Comprehensive knowledge of the built asset lifecycle including Revit and BIM tools- Experience in the Architecture, Engineering, Construction field- 5+ years' experience in customer adoption, implementation, support, or equivalent- Present and engage both internally and externally- Experience analyzing customer workflows, problem solving and facilitation skills- Experience communicating complex workflows coherently to a live or virtual audience- Enthusiasm for helping customers, and passionate about great customer experiences- BA/BS in Technology Management, AEC Industry, or equivalent experience- You are people-centric; you want to help and serve our customers- You are driven, have a willingness to learn, adapt, and grow.

You seek out help and put it to good use- You are influential and value consensus-building- You have empathy for customers, understand their pain points and able to identify solutions

  • 24WD Spécialiste de l'adoption par la clientèle
Présentation du poste


Vous souhaitez avoir l'opportunité de faire partie d'un environnement d'entreprise en démarrage et d'avoir un impact important sur un tout nouveau produit? Cherchez-vous à être à la pointe des nouvelles technologies pour aider les gens à imaginer, concevoir et créer un monde meilleur? Si c'est le cas, rejoignez l'équipe de conception éclairée d'Autodesk.

Notre mission est de faciliter la production dans le secteur de la construction en aidant nos clients à adopter des méthodes de construction industrialisée (IC) et de fournir les capacités de base requises pour connecter les flux de travaux de nos clients.

Si vous appréciez l'innovation et le changement, cet environnement est peut-être idéal pour vous.


Nous recherchons un ou une spécialiste de l'adoption par la clientèle qui possède une expérience dans les secteurs de l'industrie de l'architecture, de l'ingénierie et de la construction.

Vous rendrez compte au ou à la gestionnaire des opérations de conception éclairée et vous serez un(e) employé(e) de bureau hybride, travaillant à distance, sauf lorsque vous rencontrerez des collègues au bureau le plus proche ou que vous visiterez les emplacements des clients.


Pour réussir dans ce rôle, vous devez être passionné(e) par le secteur AEC et par la transformation que la construction et la production industrialisées apportent au secteur.

Vous défendez avec passion les besoins des cli

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