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Service Advisor

3 months ago

Uxbridge, Ontario, Canada Stanmore Equipment Ltd. Full time
We are looking for an experienced Service Advisor to build a career within our company. We seek individuals who value customer satisfaction.

The service advisor is responsible for ensuring great customer service by following the service process. He / She will deal directly with clients to achieve high customer service and vehicle maintenance

Requirements:

  • Perform inbound and outbound telephone calls.
  • Perform Service Advising handle servicerelated questions and concerns.
  • Handle warrantyrelated questions and concerns.
  • Perform service cashier duties as required.
  • Monitor their servicerelated KPIs to ensure highlevel performance.
  • Perform other related duties as assigned.

Requirements:

  • A record of excellent performance and customer satisfaction.
  • 2 5 years of Service Advisor experience.
  • Graduation from high school.
  • Valid driver's license and insurance required.

Knowledge, Skills, and Abilities:

  • Knowledge of equipment maintenance and repair.
  • Knowledge of service methods.
  • Ability to follow oral and written instructions.
  • Ability to establish and maintain cooperative working. relationships with those contacted in the course of work, including the public.
  • Ability to perform daily record keeping and reporting.
  • Handle multiple priorities, organize workload, and meet deadlines.
  • Ability to work in a teambased environment and achieve common goals.
  • Ability to maintain and perform toplevel professional integrity and appearance as a service advisor.
***
Experience:
  • Service advisor: 2 years (preferred)
Equipment Experience: 1 years (preferred)

  • Drivers license (preferred)
  • Work remotely: No

Salary:
$22.00-$28.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Onsite parking
  • Vision care

Schedule:

  • 10 hour shift
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Overtime
pay

COVID-19 considerations:
Stanmore Equipment is committed to maintaining a safe and healthy work environment. All visitors & staff are required to follow Covid 19 protocols when in Stanmore Equipment facilities.

Experience:

- service advisor: 2 years (preferred)
Customer Service: 2 years (preferred)

  • Parts Department / Sourcing: 1 year (preferred)

Work Location:
In person