Administrative Assistant

1 week ago

Surrey, British Columbia, Canada Options Community Services Full time

We're Hiring

ADMINISTRATIVE ASSISTANT

Posting Requisition _22515 _
Program _WorkBC Employment _

  • Services _

Job Type _Regular, Full-time _
Location _Surrey, BC _

Hours of work _35 hours per week _
Closing Date _Open until filled _

Options Community Services is a non-profit registered charity providing social services primarily in Surrey, Delta, White
Rock and Langley. We believe in helping people help themselves. We believe in collaborating with individuals,
businesses, community groups and government to create focused, effective and responsive resources for the
community.

This position is responsible for performing, coordinating and overseeing technical and office administrative duties
including data quality corrections and 4, 24 and 52 weeks employed follow-up to enhance key performance measures
and program outcomes. The administrative assistant is also responsible for providing backup to the Client Services
Navigator and Client Services Representative positions.

ACCOUNTABILITIES

  • Monitor and respond appropriately to ICM Service Requests.
  • Handle incoming and outgoing client case transfers to and from WorkBC locations.
  • Assist with updating all manuals, directories, and client packages.
  • Work with other work groups in establishing administrative procedures.
  • Work closely with case managers to assist with administrative tasks such as uploading documentation into
- client files, billing for services, closing cases and tracking financial supports as required.
  • Perform assigned tasks to assist with data quality corrections and employed followup
- (4, 24 & 52 week) to enhance key performance measures and program outcomes.

  • Order/purchase and maintain supplies. Keep inventory for office supplies, food vouchers, bus tickets and other

- supplies for clients.
  • Complete statistical reports, including dispensing and tracking transportation, job starts and other financial

- supports as required.
  • Process annual archiving of closed files.
  • Provide backup to the Client Services Navigator and Client Services Representative positions as follows:
  • Make job start support purchases as needed.
  • Greet clients, manage incoming telephone calls, schedule appointments, and organize daily client flow.
  • Answer questions and provide accurate information regarding the WorkBC Employment Services.
  • Identify, engage and screen potential clients for case management services.
  • Maintain all required forms / assisting clients to complete initial intake forms online.
  • Attend meetings as required and work as a member of the team.
  • Managing orders and invoices for Mark's Work Warehouse.
  • Assist with marketing the program.
  • Adheres to the policies and standards as established in policy and program manuals, Health & Safety
  • Guidelines, job descriptions, written memos, and verbal agreements.
  • Perform other duties as assigned.

_ We are an equal opportunity employer committed to hiring a diverse workforce_ Posted: 23-Jan-24

We're Hiring

QUALIFICATIONS

Education, Training, and Experience:

  • Completion of high school preferably with postsecondary administrative certificate/diploma.
  • A minimum of one (1) year experience in an Administrative/Intake Worker or similar role.
  • Advanced computer skills in MS Office and internet.
  • Second language/Crisis Line experience is an asset
  • Demonstrated success in an Administrative/Intake Worker or similar role.
  • Completion of high school with a postsecondary administrative
- certificate/diploma

  • Thorough knowledge of employment services and wellrounded knowledge of services and resources in the

- community.
  • Advanced computer skills in MS Office and internet; ICM experience an asset.

Skills and Abilities:

  • Thorough knowledge of employment services and wellrounded knowledge of services and resources in the
community.

  • Alert to the needs of a performancebased business model.
  • Strong ethics around confidentiality.
  • Flexible and committed to contributing to a team 'can do', 'will do' attitude.
  • Competent in relating to very diverse clientele; patient and calm when handling challenging situations.
  • Must be sensitive to and respectful of cultural and lifestyle diversity.
  • Exceptional communication and listening skills to ensure clients feel respected, heard and supported.
  • Ability to organize and carry out duties with independence and professionalism.
  • Organized and comfortable working in a multitasking, fastpaced environment.

SPECIAL REQUIREMENTS
Vulnerable Sector search preceding their start date.

  • Applicants with lived experience are strongly encouraged to apply.
- _An eligibility list may be maintained for up to six months. Eligible applicants may be offered a casual position. This_
- position is open to all qualified applicants._

PLEASE APPLY TO:
Glynis Soares, Program Manager

Options Community Services Society

No phone calls please
**Please include a cover letter clearly ind

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