Customer Service/sales Representative

7 days ago

Burnaby, British Columbia, Canada BMG Industries Inc. Full time

About Us:
BMG Industries Inc.
Founded in 2015, BMG Industries Inc. set out with an aspiration to make a significant mark on Canada's e-commerce landscape.

Today, having navigated the challenges and opportunities that came our way, we have experienced commendable growth and are now setting our gaze beyond Canadian territories, aiming for a substantial presence in the U.S.

market and further.

Our approach is rather direct:

We pinpoint exceptional products, ensure they're priced attractively, and then rely on our adept marketing team to promote them effectively.

What differentiates BMG Industries Inc. in the bustling e-commerce market?

Vertical Integration:
Instead of depending on third-party logistics, we've invested in our own warehouse.

This not only streamlines our operations from sourcing to delivery but also gives us better control over our supply chain's entirety.


Dedicated In-House Team:
Our belief is that effective branding is as crucial as the product itself. Supporting this conviction is our team of in-house UX/UI designers, graphic artists, social media experts, and videographers.

Their collaborative efforts ensure that our products aren't just sold but are presented in a way that resonates with our audience.


Our Unique Edge:

This combined operational and creative approach provides us a distinct advantage, helping our brands stand out in a sea of e-commerce offerings.

For those newer to the field and looking to delve deep into the e-commerce sector, BMG Industries Inc. offers a unique opportunity.

While we do promise a conducive working environment, it's the learning experience and the chance to be part of a growth-centric company that truly makes the difference.


Your Role


This multifaceted role demands an individual who can efficiently address real-time challenges, such as rerouting packages, while also possessing the finesse to liaise with wholesale clients, ensuring their needs are consistently met and relationships are nurtured.


Key Responsibilities:

Customer Service Excellence:
Address customer queries promptly, whether from individual buyers on our platforms or wholesale partners.

Package Management:
Act swiftly in cases where packages face issues. This includes rerouting or providing solutions to ensure customer satisfaction.

Liaison with Virtual Assistants:
Collaborate with VAs to manage feedback on Amazon, aiming for resolution and continual service enhancement.

Call Management:
Handle incoming calls, ensuring they are effectively routed and that callers receive comprehensive assistance.

Wholesale Client Relationship:

Serve as the primary contact for wholesale clients, understanding their needs, addressing their concerns, and maintaining a positive, productive relationship.


Sales Quotations:
Craft and send tailored quotes to clients based on their requirements.

Order Oversight:
Track and monitor orders, intervening proactively when issues arise.

Digital Expansion:

Contribute insights and feedback as we diversify our sales platforms, especially focusing on enhancing our proprietary website's user experience.


Feedback Loop:
Regularly gather feedback to refine our processes and enhance customer satisfaction across all platforms.

Qualifications:

Proven experience in a combined customer service and sales role.

Exceptional communication skills, both oral and written.

Familiarity with e-commerce platforms, especially Amazon, is an asset.

Acumen to manage challenges in real-time, such as package rerouting.

Strong interpersonal skills, particularly in relationship management with key clients.

Proficiency in CRM tools and other relevant software.

A proactive approach, anticipating challenges and acting before they escalate.

Key Responsibilities:

Customer Service Excellence:
Efficiently address and resolve queries from our platform users and wholesale partners.

Package Management:
Handle any challenges related to packages, including rerouting or finding quick solutions to delivery issues.

Wholesale Client Liaison:
Act as the primary contact for wholesale clients, fostering a positive, lasting relationship.

Cold Calls:
Utilize downtime to proactively make cold calls to qualified leads, aiming for sales conversions.

Commission-Based Sales:
Actively seek out new clients and sales opportunities, earning a commission for every successful conversion you initiate.

Order Management:
Monitor orders diligently, ensuring a seamless customer experience.

Feedback Implementation:
Regularly gather and act upon feedback to optimize our services.

Qualifications:

Solid experience in a customer service and sales capacity.

Excellent communication skills, both verbal and written.

Familiarity with e-commerce platforms, particularly Amazon.

Aptitude for managing challenges promptly, e.g., package rerouting.

Strong interpersonal and relationship management skills.

Experience with CRM tool

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