Deskside Support

2 weeks ago

Burnaby, British Columbia, Canada Compugen Inc Full time

About Compugen
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities.

Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations.

We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.


Compugen is looking for a Deskside Support Analyst for a 6 month contract starting immediately. This role is onsite.

Responsibilities:

Technical Support responsibilities will include some or all of the following:

  • Experience with ServiceNow
  • Experience with SCCM for imaging
  • Experience with Microsoft Teams
  • Experience with Microsoft Office 36
  • Support for office equipment (e.g. printers, MFP'S, projectors and faxes)
  • Experience with Shipping and receiving
  • Support for Smart Phones/Tablets (e.g. Android, iOS tablet devices etc.)
  • End User Device reimaging
  • Requests for the installation, upgrade, relocation and removal of End User Devices
  • Requests for the installation, upgrade and removal of software packages
  • Support hardware moves and relocation projects as required
  • Other duties as required

Qualifications:

  • Post-Secondary degree or diploma in IT/Computer Science
  • 1 to 3 years' experience in providing onsite technical support
  • Demonstrated high level of proficiency in Deskside & Office hardware and software
  • Ability to work under pressure while maintaining quality and consistency of service
  • Good administration skills and attention to details
  • Good verbal and written communication skills
  • Excellent interpersonal and client service skills
  • High performing deskside engineer
  • Experience with motivating others

Equity Statement
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs

LI-PP1

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