Client Success Analyst Intern

1 week ago


Oakville, Ontario, Canada Javelin Technologies Inc. Full time

PROFILE:


The Client Success Analyst Internship position will provide comprehensive services to engineering, manufacturing, and product design clients to ensure they are successfully leveraging products purchased from TriMech.


DUTIES AND RESPONSIBILITIES:

  • Utilization of problemsolving skills and processes to assist our clients.
  • Determining and setting priority levels on customer issues to ensure timely and effective responses.
  • Obtaining relevant certifications in SolidWorks, and related products.
  • Extensive use of Oracle NetSuite and the Dassault Systèmes DSxClient and 3DSupport web portals.
  • Minimal to no travel required.

REQUIREMENTS:

  • Currently enrolled in a college or university engineering program.
  • Skills and Knowledge:
  • Experience with 3D CAD modeling; SOLIDWORKS preferred.
  • Strong verbal and written communication skills, as well as outstanding interpersonal skills (individual, group, and via electronic webbased services internally and with clients).
  • Prior customer service experience an asset.
  • Forwardthinking troubleshooting skills and problemsolving abilities.
  • Familiarity with various drafting standards and engineering practices an asset.
  • Understanding of vast manufacturing terminology and processes an asset.
  • Functional understanding of Microsoft Windows, PC hardware, and computer networking, an asset.
  • Ability to work both independently and as part of a team is essential.
  • Ability to manage multiple tasks and prioritize tasks is essential.


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