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Store Manager

3 months ago

Surrey, British Columbia, Canada Everything Wine Full time

Position Title:
Store Manager at Everything Wine Morgan Crossing (South Surrey)

Position Type:
Permanent Full Time

Reports to:
Director of Retail Stores

VISION


Creating a remarkable experience, as we reinvent the modern wine, beer and spirit experience by bringing excellence and innovation, without compromise.


CORE VALUES

  • Generosity_
You are generous with your knowledge and time. You make time to go above and beyond with customers and your team. You share candid feedback to help others grow

  • Humanity_
We like people who are just good humans. You understand that we are not in the wine business, we are in the people business. We connect with people through their eyes of a good neighbour. You are known for your authenticity, honesty, integrity and humility.

  • Innovative_
We will always be nimble, embrace and drive change, and challenge the status quo. So don't get too comfortable.

We are forward thinkers, manically obsessed with redefining the experience of our industry, we challenge every assumption, and we will make mistakes along the way.

But that is inherent to every innovation.

Key Accountabilities:

  • Over see daytoday operations of the store
  • Develop effective business strategies to increase your customer base, increase store traffic and optimize profitability
  • Be mindful of industry trends, actively seek out new products and opportunities with local businesses to exceed our customers expectations
  • Participates in the annual budget process and manages all controllable costs
  • Ensure Health and Safety of all employees and customers by ensuring that the store is up to date with all current health and safety regulations
  • Oversees that all store operations run smoothly by initiating, coordinating and enforcing program, operational and personnel policies and procedures
  • Works closely with Assistant Store Manager in all planning and implementing of strategies to exceed customer expectations
  • Coordinate with Employee Experience Team for hiring needs
  • Respond to all customer complaints, monitor all social media reviews and respond appropriately
  • Leads by example when on the floor
  • Participates in the coaching and mentoring of all staff on an ongoing basis through out the year. Maintains open communication with management team of any ongoing opportunities with staff

Skills:

Verbal and written communication skills
Ability to motivate, influence and lead a team to action
Critical thinking, problem solving and decision-making skills
Effective Time Management skills
Customer and staff conflict resolution and de-escalation skills
Ability to analyze and understand financial reports
Ability to coach and mentor staff

Personality Traits:

High integrity
Works well with others
Highly organized
Detail Oriented
Resourceful
Coachable
Desire to be developed and grow
Leadership qualities
Compassionate

Qualifications:

WSET level 2 or applicable liquor industry experience
4-5 years in the customer service or retail industry
2-3 years as a General Manager/Store Manager in a retail setting
Experience coaching/mentoring a team
Understanding of Microsoft Office Apps and general technology
Serving It Right certificate

Company Traits
People focused
Inclusive and open minded
Innovative
Authentic
Collaborative
Growth Orientated

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Paid time off
  • Store discount
  • Vision care

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Surrey, BC V3Z 2L5: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 4 years (required)
  • Retail management: 3 years (required)

Work Location:
In person