Director/product owner, gen ai global advance analytics services

2 weeks ago

Toronto, Ontario, Canada Société Financière Manuvie Full time $107,730 - $200,070

Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux.

De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos activités.

Pour nous aider à nous démarquer, nous vous aidons à progresser, parce que lorsque nos collègues sont en santé, respectés et vraiment valorisés, nous nous épanouissons tous.

We are seeking a dynamic Director/Product Owner to lead our Gen AI services within the Global Advanced Customer Analytics team at Manulife/John Hancock As a key driver of our Customer Experience (CX) & Personalization initiatives, you will orchestrate the development of innovative solutions.

Your focus will be on harnessing retrieval augmented generative technology to build chatbots, using Open AI services to construct topic models, and scaling them globally.

These initiatives will empower us to derive actionable insights from customer data, optimize call center operations, and enhance our products and services to meet customer needs effectively.

Your leadership will be instrumental in propelling our Customer Experience, Personalization, Call Center transformation, and Digital initiatives in alignment with our established roadmap

Manage a team of Senior Data Scientist, Data Scientists and ML Engineers to build and support Gen AI services globally.

Talent management, coaching and building a strong team.

Collaborate with Data engineers and IT Subject Matter Experts (SMEs) to gain a deep understanding of source data and harness large datasets to prepare and optimize data specifically for the development of retrieval augmented generative (RAG) technology-based chatbot models and topic modeling using Open AI services.

Develop and implement innovative machine learning models to tackle sophisticated business challenges, using a diverse range of algorithms and techniques, with a primary emphasis on using RAG technology for chatbot development and topic modeling.

Work closely with partners to gather requirements, design data models, and deploy customized solutions.

Establish standardized processes, techniques, and tools as standard methodologies for other data scientists, with a specific focus on RAG-based chatbot development and topic modeling.

Innovate and explore creative methods to source and leverage structured and unstructured data.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

An advanced degree in Data Science, Computer Science, Mathematics, Engineering, Statistics, or another quantitative field, complemented by significant professional experience.

Proven expertise in developing and scaling chatbots using retrieval augmented generative (RAG) technology, along with a track record of solving sophisticated business challenges through data science, with at least 8-10 years of experience in these areas.

Proficiency in data wrangling, preprocessing, and visualization, with advanced skills in programming languages such as Python, R, and SQL, as well as a deep understanding of agile solution development principles.

Hands-on experience with big data processing frameworks and platforms such as Azure, Databricks, and Spark, demonstrating a focus on chatbot implementation and scaling using RAG technology.

Outstanding communication skills, including the ability to effectively communicate sophisticated data science concepts to technical and non-technical partners,
A solid track record of successfully deploying RAG chatbot models into production, delivering measurable business value.

Previous experience in customer analytics, with a specific emphasis on RAG chatbot technology and topic modeling using Open AI services, is highly desirable.

Experience in team and people management, lead and mentor a team of data scientists and collaborate effectively with cross-functional teams.

Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.

We create opportunities to learn and grow at every stage of your career.

Continuous innovation:
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship:
We build a business that benefits all partners and has a positive social and environmental impact.
#John Hancock est une unité de la Société Financière Manuvie, un groupe mondial et chef de file des services financiers qui aide les gens à prendre plus facilement des décisions et à vivre mieux. Nous proposons des conseils financiers ainsi que des solutions d'assurance et de gestion de patrimoine et d'actifs à des particuliers, à des groupes et à des institutions. Au 30 juin 2021, l'actif géré et administré par Manuvie et ses filiales se chiffrait à 1 300 milliards de dollars canadiens milliards de dollars américains). Vous pouvez consulter le site de Manuvie à l'adresse manuvie.
Salaire et avantages sociaux

00 CAD - $200,070.00 CAD Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à .Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l'expérience et l'éducation ou la formation.

Manuvie offre aux employés admissibles une vaste gamme d'avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d'aide aux employés et leur famille.

Nous proposons également aux employés admissibles différents régimes d'épargne-retraite (y compris des régimes de rente et un programme international d'actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d'éducation et de conseils financiers.

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