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Value Added Reseller Program Manager

3 months ago

Toronto, Ontario, Canada Rockwell Automation Full time
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special.

Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.


We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.

And if that's you we would love to have you join us

Job Description:

About Fiix


Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance.

We help our customers drive better business outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success.

Creating positive social impact is baked into our company DNA, and as one of Canada's Best Workplaces previous awardees, we're transforming an industry and doing it the right way.

Fiix was acquired by Rockwell Automation in December 2020.

Our relationship with Rockwell gives us access to more resources, connections and expertise in the industrial automation space while maintaining our individuality and creative freedom as a high-growth SaaS company.

This acquisition allows Fiix to offer the best of both worlds to our employees.

About the team
Our Fiixers are the key to our success. Our team is made up of professionals who bring together a variety of experiences, backgrounds and perspectives.

We celebrate the diversity of our people and place a high value on creating an environment where everyone can bring their whole self to work.

As a Fiixer, you will work in a caring and collaborative culture, alongside people who are passionate and purpose-driven.

You'll have the support and resources you need to grow, achieve your professional goals and develop your career for the future.


In our fast-paced, high-growth environment, you'll have the opportunity to work on challenging projects, develop your expertise and pursue leadership, within and outside of your role.

Plus, there are tons of opportunities to make an impact Take paid time off to volunteer in your community, join an employee resource group, or mentor other Fiixers.

Best of all, you'll have the flexibility to work remotely or come and experience our awesome office. No matter where you're working from, we're committed to ensuring that the Fiixer experience is best in class


As
Value Added Reseller (VAR) Program Manager you will own the end-to-end development, management and continuous improvement of Fiix sales operations through Rockwell channel partners.

Reporting to the Director, Revenue Operations, you will work alongside the Sales, Operations, Finance, and Customer Support teams, all while learning and growing your abilities in an agile environment.


What you will do:

  • Establish and document new operational processes, improve existing processes and maintain documentation
  • Process sales orders in Salesforce received through Rockwell's commerce software portal
  • Develop strong relationships with channel partners and be their main point of contact, acting as a liaison between them and supporting teams
  • Onboard and offboard channel partners from the technology stack
  • Assist finance teams with financial reconciliation
  • Work with data teams to ensure accurate program reporting

Basic Qualifications:

  • Bachelor's Degree in relevant field

Preferred Qualifications:

  • 5+ years experience in a sales, sales operations or customer service/support role, preferably in a B2B SasS organization
  • CRM experience, Salesforce strongly preferred
  • Creative problem solver that thrives in a fast moving, constantly evolving environment
  • Track record of building strong relationships with customers and crossfunctional internal teams
  • Processoriented mindset with experience developing, documenting and continuously improving business processes
  • Passion for data quality and getting the details right
  • Selfmotivated and capable of working independently
We are an Equal Opportunity Employer including disability and veterans.