Lead Dispatcher

1 week ago

Langley BC, Canada Pacific Coast Distribution Ltd. Full time

Pacific Coast Distribution is a growing, Langley-based, transportation, warehouse and logistics provider that is looking for an experienced and motivated individual to join our Dispatch department.

The Lead Dispatcher is responsible for coordinating and overseeing the routing and scheduling of our daily trucking services, to meet customer requirements, focusing on maximizing payload and productivity in a safe and effective manner.

Efficiently plan, schedule, and dispatch drivers in real-time, through computer-based dispatch/satellite systems for on-time pick-ups and deliveries.
Lead the planning, coordination and oversight of the routing and scheduling of Drivers to achieve maximum truck utilization.

Coordinate the daily assignment of company and contracted resources to maximize equipment productivity and payload while maintaining a high level of customer service.

Manage the daily operations of the dispatch office:
Communicate regularly with the drivers to assist and manage implications caused by truck problems, lateness and accidents.

Communicate with the customers to exchange information, coordinate activities and resolve issues, concerns and questions regarding trucking services, customer site and/or driver issues.

Follow all workplace safety policies and compliance regulations participate in identifying hazards.
Comply with all rules and regulations, protocols, and established performance metrics.

Continuously survey the existing trucking program for safety and cost improvement opportunities and advises the manager of ways to improve current systems.

Schedule and coordinate required Driver training and orientation.

Operations Support
Support the Trucking Operations management team to ensure all Drivers know and adhere to company policy/regulations, and timely and accurate processing of shipments
Develop tools that will help the team quoting freight to customers in a timely manner
Apply Project Management in compliance with Lean methodologies to ensure controlled and structured implementations, as well as assisting in planning and execution of project tasks
Drive end-to-end process improvement that can be objectively measured through KPIs and service metrics
Provide material for operational forecasts and financial budgets to support strategic and operational decision-making on implications of equipment and human resource utilization

Previous experience in a Dispatcher role considered an asset.

Education, training, and experience equivalent to a degree or diploma in Operations Management, Logistics, Supply Chain Management program from a recognized school, plus a minimum of five (5) years recent related work experience.

Computer skills including Truck Mate (Dispatch system), Microsoft Outlook, Excel and Word; and Business Intelligence skills to analyze operational data.

Knowledge of truck equipment and when to use specific types of trailers and trucks
Ability to work independently and collaboratively with a team, while managing multiple projects simultaneously
Dynamic problem-solver adept at turning difficult situations around to strengthen customer relationships

Company-paid extended health coverage that includes medical, dental, and vision; and life and disability insurance
Monthly cell phone allowance
We are a family-owned company specializing in asset-based, over-the-road transportation, ambient warehousing and 3rd party logistics.

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