Director, Food Services

1 week ago

Surrey, British Columbia, Canada Fraser Health Full time

Salary range:
The salary range for this position is CAD $ $83.

13 / hour Why Fraser Health?:

Fraser Health (FH) is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations.

The Fraser region is home to 32 First Nations communities and 6 Métis Chartered communities.

Our team of nearly 48,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision:
better health, best in health care.


Conflict resolution and the ability to negotiate effectively will be important skills for the Director, as well as sound business acumen with internal and external stakeholders throughout high profile endeavours.

Working alongside Food and Dietitian Services Leaders, the Director will implement quality and safety measures, while monitoring client satisfaction and ensuring service performance standards are meeting and exceeding expectations.


The Director, Food Services is accountable for:

  • Leading food operational excellence through implementing strategy around innovative, cost-effective food service delivery models that continue to meet customer and vendor needs;
  • Developing and fostering positive working relationships with various stakeholder groups and consistently prioritizing excellence in communication;
  • Utilizing quality and safety measurements, as well as monitoring and reporting systems to establish client satisfaction and identify deficiencies, to meet the expectation of existing and evolving initiatives;
  • Consistently emphasizing and practicing the importance of frontline customer engagement with the goal of learning what service improvements, including products and technologies, would be most beneficial in heightening the level of customer service being provided.
  • A Master's degree in a related field;
  • 710 years of progressively more responsible roles within a support services area, including recent, related experience in Food Quality Improvement and Food Policy;
  • Registered Dietitian (RD) or Certified Nutrition Manager (CNM), or eligible certification with Canadian Society of Nutrition Management (CSNM) as required; or
  • An equivalent combination of education, training and experience.
  • Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner._

Detailed Overview:

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Responsibilities:

General

  • Leads cost effective food operational excellence across the health authority.
  • Works with BISS and other stakeholders to implement initiatives to enhance food service standardization, quality, productivity and innovative service delivery.
  • Continually provides support and respectful challenge to ensure effective decision making in all areas.
  • Leads others toward the achievement of the department's goals through effective communication of the program's vision, coordination of resources, priority advancement, consistent policy implementation, and promotion of collaboration and commitment.
  • Promotes and facilitates excellence in communication in keeping with customer service philosophy and good business practices.
  • Oversees response and resolution of service related problems within the portfolio.
  • Develops and encourages staff, and promotes staff involvement in the making of recommendations.
  • Recruits and manages assigned staff in accordance with professional standards, performance expectations and current legislated/contractual obligations.

Strategic

  • Ensures consistency with the food operational strategic plan of the Lower Mainland health organizations.
  • In partnership with Food Services leadership colleagues and BISS stakeholders across the lower mainland, establishes priorities for operational food service, food policies, procedures and budgets; formulates and recommends annual goals and objectives; ensures consistency with industry and provincial standards, and accreditation bodies.
  • Leads initiatives such as strategic food and dietetic policy, including adoption of best practices, to better integrate and streamline services across health authorities, optimize quality, & maximize productivity and cost efficiencies.
  • Initiatives being lead will comply with BISS project management processes with an emphasis on timely completion to the schedule commitment.
  • Develops strategic plans for food and dietetic operations services which address sustainable, longterm patient/resident, retail food models appropriate to different populations, and contributes as appropriate to environmental servic

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