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Service Centre Associate
3 months ago
Canadian Tire is looking for our next leader in our service department, beginning with a service advisor role, EXPERIENCE is required and will be paid as such.
This person should be an active listener and doer by ascertaining automotive problems - description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Putting together quotes/estimates by costing tech recommended parts, supplies, and labor; calculating customer's payment.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
Influencing our reputation by accepting ownership for accomplishing new and different requests; respecting the store dealer/ &management plus a team player attitude is a must.
Job Types:
Full-time, Part-time, Permanent
Salary:
From $17.00 per hour
Benefits:
- Onsite parking
- Store discount
Day range:
- Holidays
- Monday to Friday
- Weekends as needed
Shift:
- Day shift
Ability to commute/relocate:
- Moose Jaw, SK: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 5 years (required)
Work Location:
In person