Full Time Retail Supervisor

1 week ago

Kitchener, Ontario, Canada Talize Inc. Full time
Retail Floor Supervisor - Kitchener (Full Time)
Talize Kitchener, 1144 Coutland Avenue E, Unit 10, Kitchener, Ontario, Canada Req #1065

Talize is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices.

That means fantastic deals on brand names and designer fashions, and housewares

Support the Retail Floor Manager by coordinating the efforts of Retail Floor Team Members to ensure daily department standards are achieved.

Assist the Retail Floor Manager with the selection, screening, interviewing, hiring, and onboarding of Retail Floor Team Members.

Lead in the training of Retail Floor Team Members in point of sale operations, customer service, merchandising, loss prevention, company policies and recovery duties – among other tasks.

Support the Retail Floor Manager with providing direction to Retail Floor Team Members regarding company policies and procedures.
Recognize and report Retail Floor Team Member policy infractions to the Retail Floor Manager and General Manager.
Assist in the implementation of employee recognition programs and events.

Monitor all register areas, the retail floor, fitting rooms and washrooms to ensure they are kept in an organized and clean manner in accordance to company housekeeping standards.

Immediately report and document employee or customer accidents to the Retail Floor Manager or General Manager.
Routinely complete floor walks to determine priorities and delegate tasks to Retail Floor Team Members.
Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc.

Ensure that all customer needs are addressed, such as: answering customer inquiries, solving customer complaints, and processing customer transactions in a timely manner.

Inspect register areas and the retail floor to verify they are stocked, and merchandise is properly sorted.
Manage store funds securely and process cash deposits in a timely manner.
Assist the Retail Floor Manager with the preparation and execution of sale days.

Collaborate with store management to ensure operations and production work as a team toward the same goals - this may include sharing some responsibilities between the two departments.

Responsible for opening and closing the store.
Perform additional job-related duties as requested by the Retail Floor Manager or General Manager .
2+ years of experience working in retail.
Previous work in a thrift retail environment is considered an asset.
Customer Oriented- Provide creative approaches to improve customer experience.

Attention to Detail- Monitor the store to ensure that team members have maintained a visually appealing store, through the proper displaying of merchandise.

Job Recognition- Recognize when to escalate appropriate or specific situations to the Retail Floor Manager .

Reliability- Shows commitment, dependability and accountability in one's work, and follows through on all designated tasks and projects regardless of interruption.

Team Building- Work to develop, maintain, and promote positive working relationships within the Retail department to promote inclusivity.
Ability to stand and walk for the duration of shift.
Lifting and carrying items up to 50lbs without assistance throughout shift .
Exposure to dust — all of designated shift.
Work schedule hours will include days, evenings, weekends and holidays.

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