Community Client Services Program Assistant

1 week ago

Kitchener, Ontario, Canada Hospice of Waterloo Region Full time

POSITION OVERVIEW:
This position works to support both Hospice Waterloo Region (HWR) as a whole, and the community services team activities. The individual who fulfills this role must demonstrate maturity, compassion, respect and professionalism in all activities. The incumbent will assist the Community Client Services Team, and fulfil reception duties for the organization.

POSITION SPECIFIC RESPONSIBILITIES

1.

Community Client Services Support:

  • Support the provision of onsite services such as therapeutic touch, reiki, hair salon, reflexology, massage program, etc. These tasks will involve working collaboratively with the service coordinators, calling to confirm appointments with clients, scheduling/rescheduling appointments, setting up therapy rooms, and greeting clients.
  • Create client record files for new referrals to the organization, by entering referral date. Update existing files as needed.
  • Maintain client record file status; inform staff via our client software program of any changes.
  • Assist in completing accreditation tasks as requested.
  • Assist with database and communications tasks as requested.

2.

Reception:

  • Greet and welcome visitors, volunteers, and clients with warmth and compassion as they arrive for appointments/programs/meetings. Provide checkin, notify staff of their arrival, excort to appropriate area, ensure necessary paperwork completed, provide refreshments as needed, and give information and support where indicated.
  • Answer all telephone calls, dealing with general inquiries and directing calls to the appropriate staff or external resources
  • Load and maintain the lobby video software, and upload/update information as requested.
  • Manage all building computer key fob software
- f. Respond to incoming and outgoing mail deliveries, deliver to appropriate staff

  • Coordinate kitchen/great room booking calendars
  • Ensure kitchen, great room, waiting areas and common areas are clean and wellmaintained and tidy.
  • Order and stock hospitality and coffee items for the building.
  • Organize refreshments and room setup for meetings and events as requested
  • Work with reception volunteers, and assign tasks for them to complete as appropriate
  • Support the HWR library by assisting with loaning library materials to clients, adding new materials to the computer software, creating labels, and working with library volunteers.
  • Create name badges for new staff and volunteers.
  • Troubleshoot online and computerized phone maintenance software including setup on phone extension

3.

Other:

  • Other duties as assigned to support HWR.
  • Contribute to overall operations by embracing change and innovation.
  • Develop and maintain positive relationships with staff, clients, visitors, donors, partners and the wider community.
  • Demonstrate and encourage a team based professional working environment that empowers staff to be collectively responsible for meeting the HWR mission and vision.

QUALIFICATIONS AND EXPERIENCE

  • Postsecondary studies in office administration or equivalent experience.
  • Technically proficient with computers, MS Office products and specialty software.
  • Previous office experience preferred.
  • Communications and IT experience a key asset.
  • Experience with Electronic Medical Record (EMR) software an asset.

SKILLS AND ATTRIBUTES

  • Excellent written and verbal communication skills including courtesy, tact, discretion, providing detailed explanations, interpretation and diplomacy.
  • Ability to adapt, troubleshoot, and pivot to changing requirements and environment; while remaining calm and professional.
  • Ability to manage time constraints, multitask, and work with interruptions.
  • Selfmotivated, committed, very organized and sensitive to the needs of clients.
  • Understanding of social media and technology platforms.
  • Proficient with Microsoft office 365 (Word, Excel, Outlook, etc.).
  • Technologically savvy.
  • Reliable team player who works well independently.
  • We are an equal opportunity employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Hospice Waterloo Region will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability related accommodations, please inform the Human Resources (HR) staff. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._

Job Types:
Full-time, Permanent

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Onsite parking
  • RRSP match
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • WATERLOO, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Recepti

  • Client Services Assistant

    2 weeks ago

    Kitchener, Ontario, Canada Kitchener Downtown Community Health Centre Full time

    The Health Centre provides a broad range of services aimed at improving the health of individuals and the wider community. Our services include medical and dental care, health promotion, illness prevention and outreach programming. Our expertise and resources are focused on working with those who experience health inequities and barriers to accessing health...

  • Team Assistant, Kw Community

    2 weeks ago

    Kitchener, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:TEAM ASSISTANT, KW COMMUNITYPOSITION TITLE: Team Assistant, KW CommunityREPORTS TO: Manager, Patient ServicesPOSITION STATUS: Temporary, Full-Time (up to 12 months)DIVISION / DEPARTMENT: Patient ServicesLOCATION:WaterlooCOMPETITION NUMBER:23-C-037POSTING DATE:August 24, 2023CLOSING DATE:4:30 pm, August 31, 2023**_CARE AND BE CARED FOR - THIS...

  • Food Program Worker

    1 week ago

    Kitchener, Ontario, Canada Community Healthcaring Full time

    Employer: Community Healthcaring Type: Part-Time Term (Duration): Contract Description:Promote Social Prescribing of the food program within Community Healthcaring KW's Primary Care team and CHC programs. 2. Grow connections and opportunities for food justice collaboration between the Food Market Program and community partner agencies. 3. Participate in...

  • Program Assistant

    2 weeks ago

    Kitchener, Ontario, Canada Region of Waterloo Full time

    Job Req ID:1122Department:Employment and Income Support Employment TeamProgram Assistant (Community Services)Job Number:1122Job Type: Full-Time- Location: 20 Weber St E - 20 Weber- Job Category: Administration- Number of Positions:1- Department: Employment and Income Support Employment Team- Division: Community Services- Hours of Work: 35- Union: CUPE 1883-...

  • Program Assistant

    2 weeks ago

    Kitchener, Ontario, Canada Region of Waterloo Full time

    Our Story:Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...

  • Program Assistant

    2 weeks ago

    Kitchener, Ontario, Canada Region of Waterloo Full time

    Our Story:Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...

  • Programming Assistant

    2 weeks ago

    Kitchener, Ontario, Canada City of Waterloo Full time

    Position Description:The Programming Assistant is responsible to assist with the planning the delivery of all active living programs and services and will support with the day-to-day administrative responsibilities tied to planning programs. This position will have a combination of weekday daytime, weekday evening, and weekend hours to support such...

  • Food Program Worker

    2 weeks ago

    Kitchener, Ontario, Canada Community Healthcaring Kitchener-Waterloo Full time

    About Community Healthcaring Kitchener-Waterloo (The Health Centre)The Health Centre provides a broad range of services aimed at improving the health of individuals and the wider community. Our services include medical and dental care, health promotion, illness prevention and outreach programming. Our expertise and resources are focused on working with those...

  • Team Assistant, Intake

    2 weeks ago

    Kitchener, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:TEAM ASSISTANT, INTAKE (EXTENDED HOURS)POSITION TITLE: Team Assistant, Intake (Extended Hours) ***REPORTS TO: Manager, Patient ServicesPOSITION STATUS: Temporary, Part-Time (0.5 FTE, up to 6 months)DIVISION / DEPARTMENT: Patient ServicesLOCATION:WaterlooCOMPETITION NUMBER:23-C-008POSTING DATE:March 29, 2023CLOSING DATE:4:30 pm, April 5,...

  • Program Support Assistant

    2 weeks ago

    Kitchener, Ontario, Canada Lutherwood Full time

    LUTHERWOOD IS DEDICATED TO SUPPORTING COMMUNITIES WHERE EVERYONE EXPERIENCES MENTAL WELLNESS, OPPORTUNITIES FOR EMPLOYMENT, A PLACE TO CALL HOME, AND A SENSE OF BELONGING.To better serve the diversity of our community, Lutherwood is committed to embedding anti-racist, anti-oppressive practices, and perspectives into the fabric of our organization. We have...

  • Client Services Representative

    2 weeks ago

    Kitchener, Ontario, Canada Demant Canada Full time

    Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people's hearing and health. In every aspect, from...

  • Community Justice Center Assistant

    2 weeks ago

    Kitchener, Ontario, Canada Community Justice Initiatives Full time

    Employer: Community Justice Initiatives Type: Full-Time Term (Duration): Contract Description: Overview: The Justice Centre, initiated in 2022 as a 5year project supported by funding from the Region of Waterloo, embodies a dual purpose. Firstly, it serves as a catalyst for addressing the root causes of social harms through upstream interventions and...

  • Client Service Representative

    2 weeks ago

    Kitchener, Ontario, Canada Securian Canada Full time

    What we do every day to be our very bestEvery day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We're agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work. Who we needThe Client Service Representative will be responsible for servicing an in-force...

  • Client Service Manager

    2 weeks ago

    Kitchener, Ontario, Canada BFL CANADA Full time

    We offer more than a job, we offer a career We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to do...

  • Program Assistant

    2 weeks ago

    Kitchener, Ontario, Canada Conestoga College Full time

    Requisition DetailsJob Title:Program AssistantRequisition #:23-602Campus:DoonDepartment:School of Community ServicesPayband:EStarting Rate:$26.47Payband Range:$ $30.69Hours/Week:37.5Posting Date:Tuesday, May 9, 2023Closing Date:Tuesday, May 16, 2023 at 11:59 PM ESTVacancy Type:Support Staff - Full-timeSupport Staff Full-time Replacement Position(First...

  • Program Assistant

    2 weeks ago

    Kitchener, Ontario, Canada Conestoga College Full time

    Requisition DetailsJob Title:Program AssistantRequisition #:23-731Campus:DoonDepartment:School of Community ServicesPayband:EStarting Rate:$26.47Payband Range:$ $30.69Hours/Week:37.5Posting Date:Friday, May 26, 2023Closing Date:Sunday, June 4, 2023 at 11:59 PM ESTVacancy Type:Support Staff - Full-time Temporary Appendix D ContractSupport Staff Full-time...

  • Client Service Manager

    2 weeks ago

    Kitchener, Ontario, Canada BFL CANADA Full time

    We offer more than a job, we offer a career We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to do...

  • Team Assistant, Grand River Hospital

    2 weeks ago

    Kitchener, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:TEAM ASSISTANT, GRAND RIVER HOSPITALPOSITION TITLE: Team Assistant, Grand River HospitalREPORTS TO: Manager, Patient ServicesPOSITION STATUS: Permanent, Full-TimeDIVISION / DEPARTMENT: Patient ServicesLOCATION:WaterlooCOMPETITION NUMBER:23-C-017POSTING DATE:May 2, 2023CLOSING DATE:4:30 pm, May 9, 2023**_CARE AND BE CARED FOR - THIS IS YOUR...

  • Program Assistant

    2 weeks ago

    Kitchener, Ontario, Canada Conestoga College Full time

    Requisition Details:- Job Title:Program Assistant**:- Requisition #:24-0473**:- Location: Doon- Department: School of Health & Life Sciences- Payband: E- Starting Rate: $27.81- Payband Range: $ $32.24- Hours/Week: 35 hours/week- Posting Date: Friday, May 24, 2024- Closing Date: Monday, June 3, 2024 at 11:59 PM EST- Vacancy Type: Support Staff ...

  • Client Service Specialist

    2 weeks ago

    Kitchener, Ontario, Canada People Corporation Full time

    We are seeking Client Service Specialists to join our team in Waterloo, ON.This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients.We are in search of a...