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Technology Integration Manager

3 months ago

Niagara Falls, Ontario, Canada Design Electronics Full time

Design Electronics "DE" is a leading technology integration firm specializing in providing innovative solutions to businesses and clients in various industries.

We pride ourselves on our commitment to excellence, cutting-edge technology, and superior customer service.
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About the Role_

Reporting to the Chief Technical Officer, the
Technology Integration Manager will be responsible for leading technical installation projects, set up & configuration, integration, troubleshooting, and system support and mentorship for all technology, audio, video, access, CCTV, video conference, network, room control, and home automation systems.


Comparable Job Titles_:
Lead Installation Technician, Senior Installer, Lead Technician, Senior Systems Technician._

Type:
Full Time | Permanent

Schedule:
Day Shifts (Typical) | Overnight Shifts (Occasional) | On Call (Scheduled)

Hours per Week:44 per week

Education:
Highschool / GED (required) | College (preferred)
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Why Join Us?_

  • We are a familybased environment, with an experienced team of audiovisual professionals.
  • We offer an opportunity for career growth and professional development.
  • Located in the beautiful Niagara Region, Ontario.
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What We Offer You_
- $32.50 to $40 per hour, commensurate with experience.

  • Performancebased incentives and bonuses.
  • Competitive health benefits.
  • Paid travel & vehicle provided.
  • Compensation for Tech Development/Training/Product Certifications.
  • Discounts on personal electronics purchases.
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Your Impact_

  • Preinstallation site survey and site progress reviews.
  • Attend construction meetings in place of Project Managers/Designers when needed.
  • Manage onsite coordination to ensure communication is effective and tasks are integrated timely with project/build out schedule.
  • Monitor and report on work progress daily/weekly to project manager.
  • Identify and solve issues that will impact the project.
  • Manage and lead the installation team in delivery, installation, configuration, set up and integration of all components/systems.
  • Communicate with Management on personnel performance issues.
  • Delivery, restock, sign out and secure all project product including inventory and noninventory consumables.
  • Return all unused and defective product to warehouse.
  • Fabricate/oversee rack builds inhouse or onsite at client location.
  • Diagnose and troubleshoot problem installations at a system and component level.
  • Troubleshoot advanced systems and work with manufacturers support team to resolve issues.
  • Interface with external/internal clients, manufactures and vendors as needed.
  • Follow all safe work practices, company policies, work site rules and client requirements.
  • Train & develop apprentices/installers on company procedures, systems, and installation techniques.
  • Ensure that project deliverables and milestones are met including close out documentation and punch list items.
  • Service & support client systems post project.
  • Perform quality control check on finished product/projects.
  • Post project walkthrough with client stakeholders.
  • Maintain system documents and development of user manuals.
  • Provide system overview & system functionality training to end users at expert level.
  • Participate in afterhour Tech-OnCall programs, supporting exiting systems remotely and/or in the field.
  • Comply with all safe work practices and technical standards.
  • Perform other duties as assigned based upon business need.
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About You_

  • 10+ years' experience in systems installation including equipment rack fabrication, site preparation, termination, mounting, configuration, testing audio, video, control, and other integrated technology systems is required.
  • High school diploma or GED is required.
  • Valid driver's license and safe driving record is required.
  • L2 Police background check will be required.
  • Diploma or degree in a related field is preferred.
  • Leadership skills with proven ability to mentor team members.
  • Experience in reading/understanding architecture, electrical, structural & AV systems drawings is an asset.
  • PC and computer network knowledge is preferred.
  • Demonstrable knowledge of audio, video, control, lighting, and networking systems and standards.
  • Strong interpersonal and customer service skills.
  • Strong written and oral communication skills.
  • Experience in reading/understanding architecture, electrical, structural & AV systems drawings is an asset.
  • A teachable disposition and willingness to continuing education.
  • Flexibility to work outside the job description when necessary.
  • Analytical and problemsolving/troubleshoot abilities with deductive reasoning skills.
  • Ability to effectively prioritize and execute tasks in a highpressure environment.
  • Ability to work as part of a team and in a collaborative envrionment.
  • Ability to interface well with builders, trades, consultants, tech support, end users.
  • Ability to work out of town projects requiring ho