IT Support Technician

1 week ago


Prince Albert, Saskatchewan, Canada City of Prince Albert Full time

Position Overview:


The IT Support Technician is responsible and accountable for the provision of effective accurate and timely end user device support services for The City of Prince Albert.


Principle Duties & Responsibilities:

1.

Key Duties:

Service/Support

  • Respond in a timely manner as the first point of contact for IT issues and support of personal computers, workstations, printers, peripherals, telephone systems, and cellular devices.
  • Diagnose, repair, and maintain software and hardware systems to ensure all programs and technology runs smoothly for employees.
  • Liaise with both business and infrastructure systems team members to assist in resolving problems with software products or City software systems.
  • Develop and maintain user manuals and standard operating procedures.
  • Train users to operate new or modified programs.
Acquisition/Deployment

  • Maintain, track and execute a schedule for the renewal of existing equipment and devices.
  • Image and update laptops and desktops and setup new equipment for users.
  • Install, configure, and maintain desktop software systems.
Network/Systems Support

  • Maintain and support cellphones, landlines and the City's VOIP telephone system, handsets and related equipment.
  • Create and maintain user and mail accounts at all levels of the organization.
  • Assist the infrastructure systems team lead in the deployment of network hardware, routing and switching components.
Planning & Research

  • Maintain current inventory and appropriate control of software licenses.
  • Maintain an inventory of parts for workstations, and consumables for printers.
  • Research and recommend new software and hardware to support the development of management reports, RFPs and budgeting.
  • General Duties
  • Follow regulations, acts and policies of Occupational Health & Safety.
  • Follow acts, regulations, bylaws, agreements, policies, and procedures.
  • Perform other related duties as assigned.

Required Qualifications:

Qualifications (Education, Training, Experience)

  • Degree or Diploma in Computer Science or a related field or equivalent certifications.
  • Minimum of three (3) years previous experience in a similar position.
  • Valid driver's license.
  • CompTIA A+ Certification would be an asset.
Key Knowledge, Technical Skills and Abilities

  • Extensive knowledge of Microsoft Windows operating systems, Microsoft Windows and Office products.
  • Working knowledge of networks.
  • Demonstrated understanding of best practices and procedures for the management of end user computing environments.
  • Possess excellent organization, communication, documentation skills and analytical and problemsolving skills.
  • Ability to maintain strict confidentiality.
  • Ability to prioritize and adhere to deadlines.
  • Knowledge of and adherence to privacy legislation and policies.
  • Ability to function effectively within the City's team of service providers.
  • Possess the physical abilities to carry computers, climb step ladders, crawl under desks, etc.

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