12651 - Housing Services Manager

2 weeks ago

Vancouver, British Columbia, Canada S.U.C.C.E.S.S. Full time

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks.

Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Employment Type:
Permanent Full-Time (35 hours per week)

Location:
Olympic Village and Dogwood Gardens, Vancouver, BC

Reports to:
Director of Community Real Estate and Asset Management

Job Summary:


The Housing Services Manager is responsible for the provision of direct housing services to tenants through managing tenant relations, tenant support services/programs, and housing operations.

This position also responds to emergencies and calls after hours.

Key Duties and Responsibilities:

  • Supports the implementation of the organization's strategic plan and proactively provides input
  • Participates in the continual Performance Quality Improvement (PQI) and risk management processes of the organization
  • Serves as a representative of the organization specifically for Community Real Estate in liaising with external partners and agencies
  • Identifies needs of various target groups from the tenant population; then develops, implements, and reviews support services and programs for the tenants
  • Liaises with internal and external stakeholders in facilitating the development, implementation, and reviews of support services and programs
  • Continually evaluates and improves on existing services through research and obtaining best practices in the sector
  • Manages the operation efficiency of the housing project; develops systems and manuals in conjunction with the Director and Senior Manager of Community Real estate and Asset Management
  • Ensures that the housing projects comply with the _Residential Tenancy Act_, _Strata Property Act_, _BC Housing Management Commission Regulations_ (if applicable), and other related legislations and regulations
  • Ensures that the housing projects meet predetermined occupancy goals through marketing and promotional activities
  • Manages the staff team of the housing projects and is responsible for the hiring, development, performance evaluation, and assigning tasks to the staff team
  • Schedules and organizes staff to work on the housing project
  • Monitors the maintenance and upkeep of the housing project and works closely with the Maintenance team to ensure that the facilities are maintained according to the maintenance plan
  • Oversees the health and safety plans of the housing projects; reports and responds to incidents, hazards, near misses; conducts safety investigations as needed
  • Promotes and champions safety and wellbeing at the workplace
  • Provides oversight to the tenancy processes:
  • Checks in with the team regarding orientation and move-in/move-out
  • Supports the interview and approval processes for tenants
  • Creates and serves notices to tenants
  • Follows up on tenant arrears, disputes, and evictions
  • Attends hearings on tenant matters as required
  • Receives and documents feedback from tenants
  • Responds and takes action on issues and complaints from tenants
  • Facilitates and supports the tenant council
  • Assesses and identifies tenants/families in need of additional assistance and makes emergency referrals for support services as necessary
  • Maintains the financial administration of the housing project
  • Reviews invoices and payments
  • Checks and audits the tenancy software to ensure that it is in working order; reports and escalates issues to information technology and/or support
  • Audits and improves on monthly rent collection process to ensure efficiency
  • Monitors and verifies tenant payments; reports on payment discrepancies
  • Prepares, monitors, and reports on monthly finances and accruals to the Finance Department
  • Prepares annual operating budgets and exercises expenditure controls
  • Compiles data for reporting; summarizes and analyzes monthly data indicators
  • Performs other related duties as assigned by the Director

Education, Training and Experience:

  • Postsecondary degree or certification in Real Estate, Finance, Economics, or business administration and minimum of 5 years' related work experience in property management or equivalent combination of education and experience.
  • Knowledge of the _Residential Tenancy Act_, _Strata Property Act_, and other related legislations and regulations
  • Knowledge of BC Housing Management Commission programs are an asset
  • Knowledge of community and social service programs for vulnerable populations is an asset
  • Knowledge of building maintenance is an asset
  • Knowledge of YARDI is an asset

Job Skills and Abilities:

  • Excellent written and oral communication skills
  • Excellent customer service skills
  • Excellent management, supervision, and leadership skills
  • Excellent relationshipbuilding skills with internal and external partners/stakeholders
  • Excellent analytical and reporting skills
  • Exc

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