Associate Claims

7 days ago


Toronto, Ontario, Canada Bell Canada Full time
Req Id: 408621


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.


If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.


Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.


Name and description of the hiring department:
The Damage Prevention Cost Recovery Centre (DPCRC) is part of the Contract Management Services Team. The Claims team is responsible for creating, tracking and gathering information related to outside plant damages.

Job Duties / Accountabilities:

  • Receiving the initial call and gathering relevant information related to an outside plant damage Analyze Bell Locates provided by External Locate Service Providers related to outside plant damages
  • Conduct 974 Audits to establish liability on the claim, and verify all the documents related to the Bell Plant Damage
  • Follow up as required on claims; communicate with Bell Field Services (Technicians), and Internal and External vendors

Essential Qualifications / Competencies:

  • Self motivated
  • Willing to learn new processes
  • MS Word & Excel basic level
  • Excellent communication and customer service skills
  • Team player
  • Proven ability to multitask
  • Strong problem solving and decision making skills
  • Strong investigative skills
  • Strong Administrative skills

Preferred Qualifications / Competencies:

  • Knowledge of Bell Canada Cabling System
  • Knowledge of SAP
  • Knowledge of Claims Process

Working Conditions:

  • The hours of operation are 7:00 AM 4 PM; Monday to Friday
EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Union

Job Status:
Regular - Part time

Job Location:5115 Creekbank Rd, Mississauga (Ontario)

Flexible work profile:
Remote

Application Deadline:04/12/2023


All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.


Created:
Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.
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