Claims Associate

1 week ago


Toronto, Ontario, Canada Turo Full time

As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

About the team:

We are looking for customer obsessed Claims Associates to join our team in Toronto, Canada. If you are a passionate and driven individual with prioritization and agility skills, then please read on and apply

What you'll do:

  • Deliver an empathetic, best-in-class claims experience to Turo hosts and guests
  • Investigate and resolve assigned auto physical damage claims
  • Resolve Turo claims with speed and accuracy and high commitment to quality
  • Coordinate claims processing with Turo's third party vendors
  • Actively contribute to continuous improvement in Turo's processes for claims handling, strive to make Turo's organization a leader in customer service and cost management
  • Be an active contributor to Turo's claims department and a revolutionary culture pioneer

Your profile:

  • Strong proficiency in customer-facing communication, multitasking, and strong time management skills
  • Bilingual in French and English preferred - written and verbal
  • Eagerness for success and growth
  • Stellar customer centricity
  • Demonstrate change management, negotiation and decision-making skills
  • Ability to prioritize and organize daily tasks as assigned
  • Excellent follow-through, attention to detail, and with minimal need for supervision
  • Must be a team player, with positive attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
  • Proficiency with technology: macOS and Google Docs
  • Reside in the Toronto/Ontario area. We are currently in a Hybrid work environment.

Bonus if you have:

  • Experience in balancing solutions with multiple interested parties is valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders
  • Minimum of 1+ years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company in a file ownership environment
  • Total loss handling experience
  • BA/BS or equivalent preferred. State licensing desirable

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