Claims Associate
1 week ago
As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.
About the team:
We are looking for customer obsessed Claims Associates to join our team in Toronto, Canada. If you are a passionate and driven individual with prioritization and agility skills, then please read on and apply
What you'll do:
- Deliver an empathetic, best-in-class claims experience to Turo hosts and guests
- Investigate and resolve assigned auto physical damage claims
- Resolve Turo claims with speed and accuracy and high commitment to quality
- Coordinate claims processing with Turo's third party vendors
- Actively contribute to continuous improvement in Turo's processes for claims handling, strive to make Turo's organization a leader in customer service and cost management
- Be an active contributor to Turo's claims department and a revolutionary culture pioneer
Your profile:
- Strong proficiency in customer-facing communication, multitasking, and strong time management skills
- Bilingual in French and English preferred - written and verbal
- Eagerness for success and growth
- Stellar customer centricity
- Demonstrate change management, negotiation and decision-making skills
- Ability to prioritize and organize daily tasks as assigned
- Excellent follow-through, attention to detail, and with minimal need for supervision
- Must be a team player, with positive attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
- Proficiency with technology: macOS and Google Docs
- Reside in the Toronto/Ontario area. We are currently in a Hybrid work environment.
Bonus if you have:
- Experience in balancing solutions with multiple interested parties is valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders
- Minimum of 1+ years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company in a file ownership environment
- Total loss handling experience
- BA/BS or equivalent preferred. State licensing desirable
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