Field Service Representative

1 week ago

Richmond, British Columbia, Canada BAXTER Full time

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

  • Job Description

Your Role at Baxter:

Your Team:

  • At Baxter, we are deeply connected by our mission. For over 85 years, we have pioneered significant medical innovations that transform healthcare. This is where we create a place where we are happy, successful and inspire each other. Our Field Service Technician's are available for 24/7 delivery, removal, and service support for products in service centers and customer accounts.

What you'll be doing:

  • Driving and delivery up to 60% of a regular work week on average, including overnight travel.
  • Service Hillrom & Baxter products. These include (Pre-Installation and Preventive Maintenance (PMs), Routine Maintenance (RM's), troubleshooting and component replacement and minor cosmetic repairs.
  • Deliver and remove product as well as complete functional checks.
  • Develop and maintain good relationships and provide excellent customer service with various levels of internal and external customers.
  • Demonstration to customer on how to use rental products.
  • Used handheld device and Baxter order management system to coordinate customer orders for shipping and delivery
  • Stay up to date and be proactive with safety, health, and quality in compliance with all company, governmental and customer regulations. Operate safely and within guidelines or regulations. Maintain a clean and safe work environment.
  • Follow oncall rotation to provide 24/7 coverage. Exhibit excellent time management skills.
  • The ability to regularly lift, push, and pull up to 50 pounds
  • Excellent verbal and written communication skills. Demonstrated experience in providing excellent inperson and telephone customer service

What you'll Bring:

Required:

  • Diploma or Degree from a Technical, Trade School, or a comparable combination of education and experience.
  • Valid passport & visa for training and meetings to the US
  • Valid driver's license with a minimum of three years current, clean drivers' abstract

Preferred:

  • 3+ years of troubleshooting experience
  • Basic understanding of Microsoft Office Suite, and ability to use Teams/Zoom for virtual meetings.
  • Experience or eagerness to learn and safely drive and operate a 5ton truck about 2024 feet in size.

Reasonable Accommodations

Recruitment Fraud Notice


Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.

To learn how you can protect yourself, review our Recruitment Fraud Notice.

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