Business Analyst

1 week ago

Burnaby, British Columbia, Canada Rogers Communications Full time
At Rogers, we put our customers first in everything we do. We're committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast.

Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.


If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here.

We're growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you're up for the challenge and the fun? If so, consider the following opportunity:

We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions.

We value lateral moves as much as vertical promotions - we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career at Rogers.


Responsibilities:

  • Developing Partner Performance Analytics and strategy to support Partner Management in identifying opportunities in customer experience, resource utilization, operational Key Performance Indexes (KPIs) and revenue.
  • Ad hoc and reoccurring reporting to support Vendor Capabilities and Partner Management teams
  • Developing intuitive analytical tools and reports to support the Vendor Capabilities and Partner Management Teams in day to day operations and decision making
  • Collect and understand requirements from stakeholders.
  • Understanding and preparing requirements documentation for various Vendor Capabilities projects or initiatives
  • Work closely with the Vendor Manager Coordinators to assess needs and deliver solutions to reporting and analytical requirements
  • Foster relationships with various stakeholders within the company
  • Mapping and analysis of current and future state processes
  • Perform in a fast paced and dynamic work environment

Qualifications:

  • Solid analytical, problemsolving and strategic thinking skills to understand opportunities and anticipate the potential impact across projects.
  • Ability to partner with various stakeholders to produce analytics that best drive a businessoriented result.
  • Ability to interpret the output of analytics efforts for business stakeholders.
  • Understanding of KPIs in environments with complex business rules.
  • Strong overall understanding of the various analytical and analytics processes including operational analytics, predictive modeling, financial analysis and data mining.
  • Versatility, agility, and a willingness to work within a constantly changing environment with great enthusiasm.
  • Ability to work well with people from different disciplines with varying technical and interactive abilities.
  • Experience developing, building, and maintaining analytical dashboards.
  • Excellent written and oral communication skills.
  • Degree in a businessfield of study or equivalent experience preferred
  • Experience in performance analysis of multiple lines of business and multiple channels
  • HTML/PHP/JavaScript Development Experience preferred
  • Advanced Knowledge of Excel including automation using VB Script Macros
  • Working knowledge of SAS and Tableau

Schedule:
Full time

Shift:
Day

Length of Contract:
Not Applicable (Regular Position)
Work Location: 244 Newkirk Road (162), Richmond Hill, ON

Travel Requirements:
Up to 10%

Posting Category/Function:
Call Centre Operations & Operations Support

Requisition ID: 280930

Together, we'll make more possible, and these six shared values guide and define our work:

  • Our people are at the heart of our success
  • Our customers come first. They inspire everything we do
  • We do what's right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment

Posting Notes:
Customer Experience

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