Guest Services Agent

1 week ago


Kingston, Ontario, Canada Confederation Place Hotel Full time

Job Description:
Guest Services Agent


Company:
Confederation Place Hotel

Location:
Kingston, ON K7L 2Z4

Job Type:
Permanent, Part-time, Full-time

Salary:
$18.25 per hour

Benefits:
Dental care, Extended health care, Life insurance, Paid time off

Schedule:
Flexible to work morning, afternoon, or evening shifts as well as weekends and holidays; Expected hours: per week

Duties & Responsibilities:

  • Welcome and greet guests upon their arrival with warmth and professionalism.
  • Ensure guest satisfaction and optimize revenue by efficiently managing checkins, checkouts, and coordinating hotel services.
  • Alert supervisors and managers to any unusual occurrences or guest requests promptly.
  • Process guest checkouts and payments following established policies.
  • Provide accurate information about hotel amenities, room options, rates, and packages, assisting guests with reservations.
  • Respond promptly to guest requests, promoting hotel facilities and services, and providing information about local attractions to enhance guest satisfaction.
  • Address guest complaints to their satisfaction and report significant issues to managers or supervisors.
  • Maintain a professional appearance and adhere to the designated uniform policy at all times.
  • Communicate effectively with all departments to ensure a positive guest experience and uphold the safety of guests and staff.
  • Perform any additional tasks as required to support hotel operations.

Requirements:

  • High school diploma or relevant qualification.
  • Minimum 1 year of customer service experience.
  • Previous Front Desk experience preferred.
  • Bilingual French/English (considered a strong asset).
  • Excellent organizational skills and attention to detail.
  • Strong team player with excellent communication skills.
  • Ability to work effectively and collaboratively in a multicultural environment with coworkers, managers, and guests.
  • Capable of exerting light physical effort, including prolonged periods of standing and sitting; occasional medium effort may be required for moving equipment, tables, and guest luggage.

Work Location:
In person, Kingston, ON K7L 2Z4 (required)

Job Types:
Full-time, Part-time

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person
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