Hotel General Manager

1 week ago

Welland, Ontario, Canada Holiday Inn Express Welland Full time

1.

Perform administrative duties including:
reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.

2. Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.

3. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.

4. Participate in community affairs and maintain positive public image for the hotel. Meet with potential and current clients and promote hotel.

5. Communicate both verbally and in writing to provide clear direction to staff.

6. Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.

7. Travel to attend corporate meetings, sales trips and serve on committees.

8. Ensure aggressive sales activity through an effective Sales & Marketing Plan as required by company policy.

9. Be responsible for the full implementation and consistency of operating standards and guest care within the unit in accordance with company standards, brand standards (where applicable) and the industry rating for the property.

10. Ensure timely and accurate financial information is submitted to the management company with a proactive response to adverse trends in sales and/or profit margins.

11. Ensure all purchasing is carried out as per the purchase order system with full and proper accounting procedures in place as required by company policy.

12. Work with department managers to ensure ongoing training through active monthly department training plans and documentation of training activity

13. Ensure a systematic appraisal system is in operation in all departments and effective completion/use of succession plans as required by the company.

14. Focus on the delivery of customer service with a professional and caring response to all guest concerns/complaints/comments as required by company policy.

15. Achieve proper maintenance of the property through planned preventive maintenance programs for Rooms & Equipment

16. Request emergency capital in accordance with company procedure.

17. Ensure the innovative and profitable running of the food and beverage/catering operations, maintaining standards of service, guest care and control of costs as required by company policy.

18. Establish a professional relationship with leaseholders as appropriate to the property ensuring adherence to the terms of the lease.

19. Handle all human resource related situations in accordance with company policy and legislation.

20. Ensure the well-being/motivation of staff through provision and maintenance of staff facilities and organization of social events in line with company policy.

21. Communicate to the team new/updated company procedures and achieve the smooth running of the property through timely sharing of information in accordance with company policy.

22. Ensure all staff are aware of and comply with procedures laid down in the Property Crisis Communication Plan as required by company policy.

23. Ensure appropriate security measures are in place for the safety of staff and guests and be responsible for the safe guarding and security of company assets in line with company policy.

24. Monitor adherence to all factors relating to hygiene, fire and health & safety in accordance with company policy and provincial legislation.

25. Liaise with or where appropriate act as the Project Manager to achieve successful completion of renovation work.

26. Ensure full adherence to the collective agreement if applicable to the property.

27. Appropriate handle associate issues in conjunction with Human Resources following Crescent policies.

28. Comply with attendance rules and be available to work on a regular basis.

29. Perform any other job related duties as assigned

MANAGER RESPONSIBILITIES

  • To motivate department managers to accurately forecast and achieve targeted revenue and expenses for the department providing guidance as necessary in line with company policy.
  • To ensure full adherence to hygiene, health and safety and emergency procedures in accordance with provincial legislation and company policy.
  • To carry out any reasonable request.
  • To ensure proper ordering of supplies/equipm

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