Franchise Hotel

6 days ago

Welland, Ontario, Canada Holiday Inn Express and Suites Full time

_This job posting is for a position at a Hotel owned and operated by, an independent franchisee, not by IHG or its affiliates.

IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees._

About Us
JBT Hospitality Inc., we are a company that has just started our growth. We are pleased to announce our first hotel within the portfolio, the newly construction Holiday Inn & Suites Welland. Minutes away from Niagara Falls and the amazing Niagara wineries.

We are fortunate to be in a spot where our guests while having breakfast can look out into the field and around the pond to see the wildlife grazing.

We are looking for career minded individuals that share our same passion for service as we do. Our goal is always to exceed the guests expectation, and provide a stay defect free and cleanliness all around. A perfect stay is what we want to exceed. We want to be known, for the dedication to our team, and to our customer. This industry is unlike any other. You must share our passion for service excellence.

Your day to day
First impressions count.

To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.


Every day is different, but you'll mostly be:

  • Kicking off truly memorable guest experiences with the warmest of welcomes
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Taking, managing, and receiving payments for guest bookings
  • Making the checkin and checkout process feel swift and seamless
  • Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
  • Being our guests' trusted contact helping with everything from bill issues to restaurant recommendations

What we need from you

  • Communication skills guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
  • Your problemsolving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language extra language skills would be great, but not essential
  • Literate and techsavvy you'll need a good grasp of reading, writing, basic maths and computer skills

What we offer
We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.

Salary:
$1.00 per hour

Ability to commute/relocate:

  • WELLAND, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

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