Warranty Administrator

2 weeks ago


Langley, Canada PACIFIC COAST HEAVY TRUCK GROUP Full time

We Offer:

  • A stable, union environment with a competitive compensation package, including a generous employer paid pension plan
  • Extended health/dental care benefits and health spending account
  • Opportunities for development, growth and advancement

Responsibilities:

  • Follow policies and procedures for document handling, and securing of warranty parts.
  • File electronic claims in accordance with each manufacturers policies and procedures.
  • Interpret warranty coverage for customers and dealership employees as needed
  • Answer telephone inquiries from customers concerning warranty coverage.
  • Disseminate new warranty procedures or coverage to Service Manager, Service Advisor, Shop Foreman, Parts Manager and Sales Manager as received.
  • Check warranty claim status daily.
  • Reconcile credits received for warranty claims weekly.
  • Work with manufacturers to resolve warranty disputes and customer warranty issues

What we are looking for:

  • Experience in the Heavy-Duty industry preferred but related industries may also be considered.
  • Selfmotivated, team oriented individuals who have the ability to perform successfully under pressure.
  • Professional demeanor and superior customer service skills.
Please note that only shortlisted applicants will be contacted.

Job Types:
Full-time, Permanent

Salary:
From $31.50 per hour

Expected hours: 40 per week

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed

Experience:

  • Warranty: 2 years (preferred)

Language:

  • English (required)

Work Location:
In person

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