Host/hostess

7 days ago

Ottawa, Ontario, Canada Marriott Ottawa Full time

HOST/HOSTESS

Reports To:
Food and Beverage Operations Manager

BE PART OF MARRIOTT OTTAWA'S FUTURE
What's in it for you?

  • Competitive wages & benefits
  • Marriott's discount program for 8500+ hotels & restaurants
  • Freeduty meals and beverages as well as food and beverage discounts
  • Rewards and recognition
  • Marriott's worldclass learning & development opportunities
  • Positive respectful culture

Our commitment to career growth opportunities
Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Belong to a community where you are included. Be inspired by what's possible and discover your future. Be challenged, grow, and achieve your ambition.
Begin your purpose,
belong to a community, and
become the best version of yourself.


Located one block south of Parliament in the heart of the Nation's Capital, Marriott Ottawa has been a long-time icon of hospitality for our guests.

With 489 guestrooms, 36000 sqft of event space, a 26th-floor concierge lounge, SPIN Kitchen & Bar, and a Starbucks, and crowned by our rotating rooftop summit venue, we are the tallest hotel in the city and second-largest hotel overall.


Marriott Ottawa is preparing to begin a transformative, full renovation of all guestrooms, meeting and event space as well as all public areas, commencing mid-2024, positioning the hotel to continue its storied legacy of hospitality excellence.


You're a great fit if:

  • Flourish in a fastpaced environment with multiple priorities.
  • Can see the big picture and act proactively with a solutionfocused mindset.
  • Are Caring
  • Are a Storyteller
  • Are Extraordinary
  • Are Open Minded
  • Demonstrate Wonderful Hospitality. Always.

YOUR RESPONSIBILITIES MAY INCLUDE:

  • Greet and seat all guests entering the restaurant.
  • Explain/ tour the buffet with all guests.
  • Allocate seating of guest so as to balance the number of tables for each section.
  • Responsible for the daily total guest count. Communicate all BEO's to manager at beginning of each shift.
  • Inspect equipment and linen supply in room to see that everything is in order.
  • Check and assist in service to see if guests are satisfied.
  • Report any difficulties, compliments or complaints to the Outlets Manager.
  • Read, maintain and make entries in the daily log.
  • Ensure cleanliness, maintenance and order of menus and wine lists.
  • Ensure the appearance of the room is according to floor plan, with tables and chairs lined up.
  • Check the cleanliness of carpets, furniture, windows, curtains and walls within the restaurant prior to the service commencement.
  • Answer the telephone courteously and professionally.
  • Thank all guests and encourage their return when leaving the restaurant.
  • Provide guests with information about the hotel.
  • Stock host/hostess station and server stations with pens, toothpicks, candies and other supplies.
  • Help transition of shift change and resetting of tables for new meal period.
  • Communicate with next shift any pertinent information, passons.
  • Follow all Marriott policies and procedures as outlined in hotel manual.
  • If any of the scheduled Hosts are late or phone in sick, inform the Outlets Manager.
  • Forward shift cover counts to Managers at end of shift.
  • Communicate with kitchen and bar regarding number of reservations, large walkins, daily specials and out of stock items.
  • Other reasonable duties as required.

JOB SPECIFICATIONS:

-
Education and Experience_

  • Postsecondary diploma or Hospitality/Management certificate.
  • Previous experience as a host/hostess in a hotel restaurant or similar environment.
  • Previous customer service experience.
-
Skills and Abilities_

  • Must be available to work variable shifts (days, evenings, weekends and holidays).
  • Able to work in a fastpaced environment and to multitask.
  • Bilingualism required (French & English).
  • A team player with a genuine desire to please each guest.
  • Excellent communication and organizational skills required.
  • Able to work independently and under pressure.
  • Must be polite and well groomed with good telephone etiquette.

Job Types:
Part-time, Permanent

Salary:
$22.29-$24.76 per hour

Benefits:

  • Company events
  • Discounted or free food
  • Employee assistance program
  • Onsite gym
  • Store discount

Schedule:

  • Evening shift
  • Every Weekend
  • Holidays
  • Morning shift
  • Night shift
  • Weekends as needed

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • OTTAWA, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Have you been employed by InnVest Hotels before? If yes, when was that and at what location?
  • What is your availability
  • What days and hours are you available?

Experience:

  • Host/Hostess or similar restaurant: 1 year (preferred)
  • Customer service: 1 year (required)
**L

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