Business Consultant

1 week ago


Victoria, British Columbia, Canada Creative Solutions Services, LLC Full time
Position: Business Consultant
Location: Remote
Duration: 12 Months contract + possible extension

Job Description:
Education:
  • Undergraduate degree or higher in a Business, Design or Technology discipline or a related field, and a minimum of 2 years of experience gained working in a business analysis capacity.
  • Diploma in a design or technology discipline or a related field, and 3 or years more of experience gained working in a business analysis capacity.
Experience:
  • Business analysis experience on technical products. Preference for products including or related to incident management technology.
  • Experience with business analysis activities for changing a process or service, including writing training, educational and/or marketing materials to help onboard clients and increase uptake of a new process.
  • Experience with Geographic Information Systems (GIS).
  • Experience working collaboratively with developers and UX/UI designers to understand and communicate user needs.
  • Experience working in an Agile software development environment, as part of a multidisciplinary team iteratively creating and improving digital products and services.
  • Experience with related UX Design methods and tools, including journey maps, service blueprints, and personas.
  • Knowledge of application design and development lifecycle
  • Ability to communicate with multiple stakeholders
  • Presentation and writing skills
  • Knowledge of ticket/incident management technology, preference for Jira Service Management, JIRA, Confluence.
Additional skills and experience:
Identify, define, model, and document business needs, including the ability to:
  • Model and document technical solutions,
  • Develop and present business cases including feasibility studies, risk assessments and cost-benefit analysis of solution alternatives,
  • Define and document product and funding for development and ongoing support,
  • Develop presentations, reports, and submissions required by clients to secure approval and funding from the executive or treasury board, and
  • Develop work plans;
Interact professionally and productively with a wide variety of people in diverse roles (e.g. executives, contractors, technical experts, naïve users) to develop and implement:
  • Automated business processes,
  • Service agreements with service consumers and suppliers,
  • Appropriate service management processes,
  • Training/educational materials, and
  • Application maintenance support
Manage the quality of the delivered business solution to ensure it meets the quality expectations:
  • Ensure structure, design, and development of the deliverables complies with applicable standards,
  • Monitor/control project progress, resource usage and cost, and
  • Ensure performance of technical reviews and audits and obtain required approvals before implementation.

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